Porter | Concierge - Full Time

AccorHotel

17h • Onsite

About The Position

As a Porter / Concierge, no two days are the same. You will assist our guests with all aspects of their arrival and departure experience, and everything in between - luggage assistance, valet parking and responding to guest requests - whilst at the same time, creating stories that stay. Be the first point of contact and greet guests with a warm welcome every time. Provide exceptional service to our guests in every interaction by anticipating their needs, responding to requests promptly, efficiently, and courteously. Share your knowledge and passion for Melbourne with visitors to our city. Be the "face" of our hotel. Welcome our guests and make them feel special. Assist guests with general enquiries and luggage requests. Valet parking of cars. General Porter duties as required.

Requirements

• Victorian full drivers license is essential
• An energetic, team-focused and can-do attitude
• Enthusiasm to connect with guests and to hear their story
• Exceptional communication skills both written and verbal
• Excellent attention to detail
• The ability to work across a 7 day roster - evenings, mornings and weekends

Responsibilities

• Be the first point of contact and greet guests with a warm welcome every time
• Provide exceptional service to our guests in every interaction by anticipating their needs, responding to requests promptly, efficiently, and courteously
• Share your knowledge and passion for Melbourne with visitors to our city
• Be the "face" of our hotel
• Welcome our guests and make them feel special
• Assist guests with general enquiries and luggage requests
• Valet parking of cars
• General Porter duties as required

Benefits

• Guaranteed weekly hours
• Annual leave entitlements
• Sick leave entitlements
• worldwide accommodation and food & beverage discounts from you first day
• Chadstone shopping centre discounts (at selected stores)
• free nights’ accommodation on your anniversary with Accor
• free & confidential employee assistance program
• discounted health insurance
• Endless learning & career development opportunities with Australia's largest hospitality group – Accor

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed