Porter 3 (Vahi Taa'am)

Casino Del Sol•Tucson, AZ

About The Position

The Porter 3 performs custodial duties to meet established cleanliness and quality standards in public walkways, restrooms, office areas, spa rooms, swimming pool areas, and other Gaming Enterprise Division (GED) buildings and facilities. This is the third of five classifications. Incumbents work at a high level of expertise, exercise judgment and independence, and may instruct others. The role includes cleaning and maintaining floors, carpets, rugs, and mats; operating and caring for commercial cleaning equipment; preparing facilities for special events; assisting with inspections, training, and inventory; and following chemical-handling, safety, and organizational policies. The Porter 3 also provides courteous service to guests and team members, responds to property questions, and may be required to respond to emergencies with 24-hour availability, seven days per week.

Requirements

Two years of cleaning services experience; experience in a multipurpose building such as a gaming, hotel, or convention center complex is preferred.
Must successfully pass a Porter 3 exercise or audition.
Demonstrated reliability, responsiveness, and initiative.
Demonstrated record of providing superior guest service.
Must be able to work weekends, holidays, and special events as needed; shift changes may be required.
Must successfully pass a pre-employment drug/alcohol screening in accordance with company policy.
Must have U.S. employment eligibility.
Must obtain and retain a valid gaming license and pass a background check.
Working knowledge of cleaning equipment, products, techniques, standards, and hazardous materials.
Knowledge of departmental and GED internal controls, policies, procedures, applicable laws, and regulations.
Skill in safely and correctly using cleaning equipment, products, and techniques.
Strong organizational, planning, time-management, and communication skills; courteous public interaction and effective working relationships.
Ability to select appropriate cleaning products and equipment, work with attention to detail, and complete assignments efficiently and effectively.
Ability to identify and correct unsafe practices and conditions, operate equipment safely, and handle and store chemicals properly while maintaining SDS logs.
Ability to install, maintain, and repair facilities, equipment, and grounds; make adjustments and repairs as needed; and operate heavy equipment and floor machines.
Ability to independently complete tasks involving waxing, stripping, and sealing flooring and maintain floor surfaces and stairwells, including sweeping, mopping, buffing, polishing, scrubbing, stripping, and refinishing hard-surface floors.
Ability to complete assigned training courses in a timely manner.
Must be able to lift, carry, and move up to 25 pounds constantly, up to 50 pounds frequently, and up to 100 pounds occasionally, with or without reasonable accommodation.
Must be able to travel to or work at CDS properties and other events required for the role.
Must be able to sit, walk, or stand for extended periods and perform reaching, handling, pulling, kneeling, stooping, squatting, gripping, crouching, crawling, twisting, and bending, including in confined spaces, on uneven surfaces, and on stairs.
Must be able to work outdoors and perform duties in inclement weather, including extreme heat, cold, heavy rain, and high humidity for extended periods.
Must be able to follow verbal and written directions; read, write, and communicate professionally with guests, team members, and internal and external vendors; and communicate in person and by two-way radio.
Must be able to work in high-noise environments, flashing lights, smoking areas, large crowds, and fast-paced, high-pressure conditions.
Must be able to read, identify, and understand product labels and may be exposed to chemicals, fumes, cleaning agents, and other hazardous materials.

Nice To Haves

High school diploma or General Equivalency Diploma.
Bilingual in English and Spanish.
Cleaning experience in a multipurpose setting such as a gaming, hotel, or convention center complex.

Responsibilities

Performs the duties of Porter 1 and Porter 2.
Cleans spa rooms and areas around swimming pools; disposes of spa trash and soiled goods and assists with folding towels and restocking supplies.
Sets up, arranges, and removes tables, chairs, ladders, scaffolding, and other items for events and facility preparation or recovery.
Spray buffs, sport-seals, strips, seals, and waxes floors using suitable chemicals and equipment.
Shampoos, vacuums, spot-cleans, and extracts carpets and rugs; removes and cleans floor mats and entrance runners.
Safely operates floor buffers, vacuum cleaners, carpet machines, extractors, and other cleaning equipment.
Checks cleaning equipment regularly, makes minor repairs, and reports major issues to a supervisor.
Assists with inspecting others’ work and training team members when requested.
Completes service requests promptly and within allotted time; maintains clean work areas using clean-as-you-go procedures.
Sets up and takes down indoor and outdoor special events.
Uses chemicals and supplies as directed and follows safety requirements, including proper PPE use and completion of Safety Data Sheets (SDS).
Supports and enforces departmental and GED policies and procedures, along with applicable regulatory requirements.
Turns in found articles according to Facilities and GED policies and procedures.
Attends departmental and GED meetings and professional and personal development training programs.
Welcomes and assists guests and team members in a warm, courteous, attentive, and professional manner; answers questions about property information and amenities.
Notifies a supervisor of maintenance needs or additions observed.
Assists with inventorying floor-care products.
Provides 24-hour response availability seven days per week for emergency situations.
Performs other job-related duties as assigned.