Portal Support Specialist

ECS Tech Inc • Fairfax, VA

3d • Onsite

About The Position

The War Data Platform (WDP) is a key initiative within the U.S. Department of War's (DoW) AI-First strategy introduced in early 2026. The WDP separates business and financial data from operational warfighting data, aiming to accelerate the deployment of artificial intelligence (AI) on the battlefield. The WDP extends to Unclassified, Secret, and Top Secret environments, and supports collaboration between Combatant Commands, Joint Staff directorates, Senior Executive Service leaders, and operational analysts. The Portal Support Specialist provides day-to-day operational and technical support for the WDP Core Integration Task Order management portal, enabling contractor and Government personnel to execute reporting, procurement coordination, and approval workflows with accuracy, traceability, and efficiency. In this role, the specialist serves as the primary point of contact for portal users navigating Monthly Status Report submissions, purchasing request workflows, and travel documentation, ensuring that all portal activities remain compliant, timely, and audit-ready.

Requirements

• Current Secret security clearance with the ability to obtain and maintain a Top Secret (TS) security clearance with Sensitive Compartmented Information (SCI).
• 3 or more years of progressive experience in IT user support, portal administration, or a closely related technical support discipline, with demonstrated experience supporting end-user assistance and workflow coordination within a federal or defense program environment.
• Active DoW/DoD IAT Level I baseline certification, satisfied by one of the following: CompTIA A+ CE, CompTIA Network+ CE, CompTIA Security+ CE, GIAC GSEC, or ISC² SSCP.
• Demonstrated experience managing user access, permissions, and account administration within an enterprise portal or workflow management platform, including coordination of onboarding and offboarding activities for contractor and Government personnel across a multi-stakeholder program environment.
• Proven ability to support federal procurement documentation workflows, including demonstrated experience guiding users through the preparation, submission, and tracking of Requests to Initiate Purchase, Consents to Purchase, and associated supporting documentation within Government-approved approval routing systems.
• Experience monitoring submission status queues, identifying incomplete or non-compliant entries, and coordinating corrections with submitting personnel to ensure timely Government review and concurrence in alignment with program reporting and procurement timelines.
• Proficiency with document management and collaboration platforms such as SharePoint Online, Microsoft Teams, and Confluence, including demonstrated experience maintaining structured issue logs, resolution records, and support documentation repositories that satisfy audit readiness and traceability requirements.
• Demonstrated ability to deliver user training and technical guidance on portal functionality, including the development of self-service reference materials, step-by-step workflow guides, and training content that improve user proficiency and reduce recurring support requests.
• Strong problem-solving and decision-making capabilities, with a proven ability to weigh the relative costs and benefits of potential actions and identify the most appropriate solution.
• Highly developed interpersonal and oral/written communication skills, with the ability to effectively and professionally interact with a diverse set of stakeholders (from peers to end-users to executive management).

Responsibilities

• Provides operational and technical support for the program management portal used to execute reporting, coordination, and approval activities.
• Manages user access, permissions, and account support for contractor and Government personnel submitting Monthly Status Reports, Trip Reports, Requests to Initiate Purchase, and Consents to Purchase.
• Assists users with portal workflows related to document uploads, approval routing, and submission tracking for purchasing and travel requests.
• Supports preparation and submission of Requests to Initiate Purchase and Consents to Purchase by guiding users through Government-approved templates, required data fields, and supporting documentation.
• Monitors submission status, identifies incomplete or incorrect entries, and coordinates corrections to support timely Government review and concurrence.
• Provides user training and guidance on portal functionality supporting reporting, procurement tracking, and audit readiness.
• Tracks and resolves user-reported issues related to purchasing workflows, document access, and approval visibility.
• Maintains support documentation, issue logs, and resolution records within controlled repositories.
• Coordinates with portal configuration personnel to address recurring issues or workflow improvements impacting purchasing and reporting processes.
• Delivers responsive, accurate portal support enabling timely submissions, traceable procurement actions, and uninterrupted program coordination.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed