Portal Support Administrator

Insurance Council of BC•Vancouver, BC

4d•Hybrid

About The Position

The Portal Support Administrator is responsible for handling incoming calls and emails for portal support and assisting examinees. The incumbent will assist licensees and applicants with all aspects of the exam registration, online portal, course registration and annual licence renewal, and will escalate inquiries to the examinations, practice, education and licensing teams as appropriate.

Requirements

Excellent organizational skills and attention to detail
Punctual, dependable, and able to function well under pressure
Ability to work independently and as part of a team
Good time management skills, ability to meet deadlines, and deal with multiple concurrent tasks
Good word processing skills, with a typing speed of 45 wpm
Ability to lift up to 20lbs

Nice To Haves

2-year administrative diploma

Responsibilities

Answer phone calls and emails, assisting with inquiries within areas of responsibility (exam registration, annual licence renewal, course registration and licence application), and escalate requests to the examinations, practice, education and licensing teams as appropriate
Respond to voicemail messages and escalate inquiries as appropriate
Ordering office supplies
Shipping and receiving boxes for Iron Mountain
Provides reception and mail coverage, as required
Provides support for in-person Council meetings in the office, or other meetings as required
Understanding of Council operations and detailed knowledge of exam registration requirements, annual licence renewal and licence application process
Assists with testing for portal system improvements.
Handles and completes other duties and projects as assigned by Manager.