Patient Portal Coordinator
About The Position
The Patient Portal Coordinator is responsible for monitoring Patient Portal (Portal) requests for access to the FirstHealth Patient Portal, including updating email addresses and sending invitations to join the Portal. Also responsible for uploading historical records and/or appropriately releasing current reports to the Portal when requested. The Patient Portal Coordinator plays a critical role in ensuring portal requests are managed timely and effectively as well as assisting in troubleshooting issues and educating end users on use of the Portal. The Patient Portal Coordinator works closely with the Release of Information team in meeting patient, provider offices and customer needs for patient information.
Requirements
- Four (4) years of health information management or related technical experience.
- Excellent PC knowledge and skills including Windows, HIM applications, Microsoft Office, and hospital information system software.
Nice To Haves
- Associates degree in Health Information Management, Information Technology or related field or equivalent experience in the health information management field, including regulatory requirements governing access to Protected Health Information (PHI).
- Previous data analyst, HIM support or similar experience.
Responsibilities
- Monitoring Patient Portal (Portal) requests for access to the FirstHealth Patient Portal, including updating email addresses and sending invitations to join the Portal.
- Uploading historical records and/or appropriately releasing current reports to the Portal when requested.
- Ensuring portal requests are managed timely and effectively.
- Assisting in troubleshooting issues and educating end users on use of the Portal.
- Working closely with the Release of Information team in meeting patient, provider offices and customer needs for patient information.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
