MyChart Patient Portal Specialist

Sarasota Memorial Health Care System • Sarasota, FL

10d

About The Position

Responsible for enrolling required percentage of SMHCS patients for the MyChart Patient Portal. Provides technical assistance with account setup, password resets, verification, and general navigation. Ensures patients are able to use the various features of MyChart including proxy access, self-scheduling, messaging, information sharing, prescription refills, billing, telehealth, and remote monitoring. Introduces consumers to the depth and breadth of services offered by SMHCS and assists them in finding solutions for their healthcare needs. Serves as a brand advocate for SMHCS.

Requirements

• Associate degree or two (2) years relevant experience in a technical or service-related field.
• Minimum of three (3) years of experience in a customer service setting.
• Demonstrated proficiency in navigating web-based programs.

Nice To Haves

• Two (2) years of previous technology or health care experience.
• Demonstrated ability to troubleshoot technical issues.
• Demonstrated effective verbal and written communication skills.
• Demonstrated interpersonal relations and customer service skills that reflect the standards of SMHCS.
• Demonstrated knowledge of the healthcare industry.
• Demonstrated computer proficiency in Microsoft 365 applications.
• Demonstrated organizational skills.
• Demonstrated ability to work well with a diverse public.
• Demonstrated familiarity with Epic or other EHR platforms.

Responsibilities

• Enrolling required percentage of SMHCS patients for the MyChart Patient Portal.
• Providing technical assistance with account setup, password resets, verification, and general navigation.
• Ensuring patients can use MyChart features like proxy access, self-scheduling, messaging, information sharing, prescription refills, billing, telehealth, and remote monitoring.
• Introducing consumers to SMHCS services and assisting them with healthcare needs.
• Serving as a brand advocate for SMHCS.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree