Supervisor: Portable Restroom Service Drivers

Tidy Services•Salem, VA

2d•$45,000 - $65,000•Onsite

About The Position

Tidy Services is looking for a Portable Restroom Service Supervisor to lead a team committed to providing quality service to customers in the extended Roanoke area. This management position requires understanding the entire process of cleaning, servicing, and repairing portable restrooms and other portable products. The supervisor will mentor, train, and coach a team of 5 to 7 service technicians. The role involves servicing portable toilets at various locations (homes, construction sites, schools, events) and RV/external holding tanks. The ideal candidate is adaptable to rapidly changing situations, comfortable with daily variety, a strong leader, and capable of handling multiple tasks in a fast-paced environment.

Requirements

High School Diploma or GED required
Intermediate or advanced level of proficiency with Microsoft Office
Strong employee relations background
Ability to identify and resolve problems while maintaining professionalism
Ability to build effective relationships with staff at all levels of business
Excellent verbal and written communication and customer service skills
Strong organizational skills, with the ability to be flexible, adaptable, able to work under pressure and handle multiple competing demands
Able and eager to learn new skills and embrace change and continuous improvement
Ability to manage multiple tasks simultaneously in a fast-paced, dynamic environment
Hold a valid driver’s license
Have an insurable driving record: have a minimum of three (3) years of driving experience with no major moving violations (reckless driving, DUI, etc.) and no more than two (2) minor moving violations in the past twelve (12) months

Nice To Haves

Bachelor's degree in business, logistics, or related field preferred, or an equivalent amount of experience in related fields

Responsibilities

Manage day-to-day operations for portable toilet services at our Salem, VA, location.
Ensure all weekly/monthly service stops are completed on their assigned days.
Work with dispatchers to ensure scheduling and routing are done in the best way possible to maximize customer satisfaction, efficiency, and profitability.
Manage the end-of-day check-in process, capturing and communicating key service, safety, and equipment issues.
Coordinate driver meetings, including content such as training and company updates.
Ensure new drivers are trained properly and perform to company standards.
Review weekly demand/volume for routes, determine potential gains from re-routing, and recommend re-routes to the dispatch team.
Perform necessary discipline for drivers as needed, including write-ups.
Drive initiatives in continuous improvement, training, and efficiency.
Develop reports and analyses for operational performance and efficiency.
Set and monitor productivity, service, and safety targets for each driver by collecting accurate data and reporting.
Ensure that drivers comply with physicals, drug or alcohol tests, and training required by regulatory agencies.
Document and maintain records required by regulatory agencies such as the Department of Transportation and OSHA.
Conduct Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
Visit customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.
Ensure set-up errors and missed pickups are reported and resolved.
Responsible for all safety training and enforcing the safety program.
Other responsibilities defined by the General Manager.