Population Health RN - Clinical Operations Leader

Vigilance Health • Thousand Oaks, CA

13d • Remote

About The Position

Vigilance Health partners with FQHCs, ACOs, IPAs, and payers to deliver Population Health and Care Management services that actually move the needle. We run Care Management, APCM, Remote Patient Monitoring (RPM), and Behavioral Health Integration (BHI) programs — and we measure success the way our partners do: quality metrics, patient engagement, and outcomes that show up in data. Our purpose is simple, and we mean it: Change People's Lives — no matter their circumstances.

As our Population Health RN, you'll be the clinical engine behind our care management programs. This is a leadership role with real ownership — you'll build and coach the care management team, design and refine the clinical workflows they follow, and hold the clinical bar high across every service line we run.
You'll be working closely with our partners, most of whom are laser-focused on ACO quality measures and patient engagement. When they ask why HEDIS rates are moving or why patients aren't scheduling follow-ups, you'll be the one with answers — and a plan. This role is remote, and you'll be leading a remote team, so your ability to build culture, accountability, and clinical consistency across distance is critical.

Requirements

• Active RN license (required)
• Experience working in or directly with FQHCs, ACOs, IPAs, or payers
• Deep familiarity with ACO quality measures (HEDIS, UDS, or equivalent)
• Prior leadership of a remote care management program
• 5+ years of clinical experience, with meaningful time in population health or care management
• BSN required

Nice To Haves

• CCM, CPHQ, or population health certification
• Behavioral Health Integration (BHI) experience
• Experience launching or scaling new care management service lines
• MSN

Responsibilities

• Recruit, onboard, coach, and develop a team of care managers.
• Set the standard for what great care management looks like and hold the team to it.
• Build and continuously improve the clinical workflows that drive better outcomes.
• Monitor performance across ACO quality measures, identify where the gaps are, and lead the interventions that close them.
• Focus on patient engagement, including call answer rates, appointment scheduling rates, and no-show reduction.
• Be a trusted clinical voice for the partner sites — joining meetings, co-managing escalations, and ensuring clinical work is aligned with partner needs.
• Ensure clinical standards, regulatory alignment, and documentation quality across Care Management, APCM, BHI, and RPM programs.

Benefits

• Leadership with latitude — we give you room to build programs the right way
• Mission-aligned partners — we work with organizations that care as much as we do
• Growth-oriented culture — solutions-focused, no bureaucracy for its own sake
• A team that has your back — driven, collaborative, and invested in each other

What This Job Offers

• Job Type: Full-time
• Career Level: Senior