Population Health Manager

NORTHEAST KINGDOM HUMAN SERVICES INC • Saint Johnsbury, VT

1d • $59,130 - $80,000 • Onsite

About The Position

Northeast Kingdom Human Services (NKHS) is a 501(c)(3) private not-for-profit organization operating with the purpose of promoting a high quality, comprehensive community mental health program in Vermont’s beautiful Northeast Kingdom. Our mission is to enrich communities and enhance the ability of individuals and families to improve their lives. NKHS is a Designated Agency contracted with the State of Vermont to provide the highest quality of service in the areas of adults with intellectual/developmental disabilities, children and youth with serious emotional disabilities, and adults with mental health and substance use challenges. We serve the populations of Caledonia, Essex, and Orleans counties through a wide variety of targeted programs for individuals of all ages. NKHS has employees providing case management, community and home supports, residential care, psychiatry, medication management, therapy, vocational supports, school based counseling, emergency care, and respite services. These services are provided annually to nearly 4,000 of our local community members, helping them overcome challenges and achieve health in mind, body, and spirit. In the role of Population Health Manager you'll oversee care coordination staff, strengthen community partnerships, and use data-driven insights to enhance care delivery, streamline operations, and elevate quality outcomes. A strong candidate has demonstrated experience in nurse quality assurance (QA), care management, utilization management, or clinical quality improvement, and a solid understanding of population health principles.

Requirements

• Bachelor’s degree in Health Administration, Nursing Public Health, Human Services, or a related field is required.
• Excellent communication, leadership, and change-management skills are essential, along with the ability to manage multiple initiatives, align stakeholders, and drive sustainable improvements in population health outcomes.
• Experience in quality reporting, data-driven decision-making, and program management within healthcare or public health environments is strongly desired.

Nice To Haves

• Demonstrated experience in nurse quality assurance (QA), care management, utilization management, or clinical quality improvement
• Solid understanding of population health principles

Responsibilities

• Oversee day-to-day operations of the Care Coordination Team, ensuring efficient service delivery and alignment with population health goals
• Provide administrative oversight and operational support to nursing, LNA, and MA staff involved in care coordination and population health activities
• Develop, implement, and refine workflows to support effective referral management, care transitions, and follow-up
• Ensure care coordination services are delivered in a timely, accessible, and person-centered manner
• Establish and monitor key performance indicators (KPIs) related to access, timeliness, quality outcomes, and care coordination effectiveness
• Use data and quality metrics to identify trends, gaps, and opportunities for improvement
• Lead continuous quality improvement initiatives focused on patient outcomes and system efficiency
• Facilitate strong internal collaboration across clinical, behavioral health, and support service teams
• Support effective internal and external care coordination, including transitions between levels of care
• Partner with community providers, hospitals, social service agencies, and payers to strengthen referral networks and service continuity
• Build and maintain relationships with community partners to support coordinated, whole-person care
• Provide leadership, guidance, and operational support to care coordination and medical support staff

Benefits

• Tuition & continuing education reimbursements and loan repayment program.
• Health and dental insurance.
• 403b retirement plan with Agency contribution and match.
• Generous paid time off, 12 sick days and 12 paid holidays.
• Outstanding employee wellness program
• Exceptional benefits package including low-cost medical and dental, short-/long-term disability coverages, life insurance, employee assistance program, and additional optional benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level