Population Health Manager, Specialty Care - Performance Improvement

CVS Health

1d•Onsite

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Specialty Care team at Oak Street works under the Population Health umbrella to extend our value based care model into the Specialty care space, advancing our innovative and transformative approach to providing high-quality care. The Manager will partner closely with Specialty Care leadership, as well as management across Population Health and Patient Experience/Service Operations to drive the development and refinement of Oak Street’s strategic agenda and operations around Specialty Care. This role will leverage data capabilities to improve the strategy, project management, field-facing operations, and data accuracy of Oak Street’s referral management activities, with a focus on the Certified Specialist Network - in order to ultimately drive greater impact around Specialty. The ideal candidate will have strong written and verbal communication skills, be comfortable with taking ownership and delivering results, have strong stakeholder management skills with a diverse set of functions (including technical and clinical), be analytical and detail oriented by nature, and excited to bring their own experience and innovative ideas.

Requirements

3+ years of applicable experience in a highly-analytical fast-paced healthcare environment; early-stage company, management consulting, or public health experience a plus
Outstanding communication and influencing skills. Ability to build the trust and confidence of a wide range of stakeholders
Highly organized and detail oriented
Self-starter who is comfortable with ambiguity and has incredible levels of tenacity and a pleasantly persistent approach.
History of taking ownership and effectively solving difficult problems
Strong data management and MS Excel skills; Alteryx experience a plus
Unimpeachable integrity
US work authorization
Someone who embodies being “Oaky”

Nice To Haves

Alteryx experience a plus

Responsibilities

Drive strategic problem solving, opportunity analyses & new idea generation for initiatives within the Specialty Care team at Oak Street
Manage detail-oriented programs with extensive data needs & stakeholder engagement (Population health, Product, third party vendors, field care teams)
Drive critical business analytics – interest in learning new programs and skills, and strong analytical chops
Engage frequently with field care teams to understand pain points in our current workflows, creatively problem solve, train team members on new processes, and ultimately drive utilization of our Preferred Networks to improve patient care
Partner with the Product and Engineering teams on problem solving, idea generation, and issue tracking
Manage third party vendor relationships
Create metrics and reports to monitor success of programs and identify opportunities for improvement
Identify and implement opportunities to improve efficiency of workflows and overall project development
Opportunities for management as determined by business needs
Other duties as assigned