Popeyes General Manager #039

TravelCenters of America•Hebron, OH

1d•Onsite

About The Position

The Popeyes General Manager leads the quick-service restaurant’s operations and marketing, including staffing, training and development, staff supervision, and profitability. The manager sets performance expectations, supports excellent customer service and food quality, maintains a clean restaurant, and works to improve the restaurant’s potential. The role also includes managing financial and administrative processes, ensuring safety and compliance, and stepping into hourly associate duties when necessary.

Requirements

High school diploma or GED.
Ability to work flexible hours, including nights, weekends, and some holidays.
Excellent verbal and written communication skills.
Valid driver’s license.
Proficient in Microsoft Office and operational understanding of POS software.

Nice To Haves

Associate’s or bachelor’s degree preferred.
Three or more years of supervisory experience in the fast-food industry preferred.
Proficient planning and analytical skills, including understanding P&L calculations, coverage ratios, budgets, and expense reports.
Ability to lead, motivate, train, and develop people.

Responsibilities

Lead and inspire the team to meet or exceed company performance standards and improve restaurant performance.
Create a trusting environment for feedback from team members and guests; coach and performance-manage staff according to company policy.
Serve customers courteously, quickly, and efficiently with a positive and enthusiastic attitude.
Ensure guests receive quality food and a clean restaurant environment.
Recruit, hire, train, and retain high-quality team members; foster a respectful culture that recognizes achievements.
Achieve financial objectives through effective management of people, product, service, and facility processes, with attention to revenue and profit.
Oversee payroll, accounting, inventory, and personnel documentation to support accurate, timely reporting and compliance with state and federal laws.
Follow safety and operating standards and company guidance on vendor relationships.
Monitor competitive practices and provide relevant insights and recommendations to leadership.
Perform duties of hourly associates as needed.