Popeyes Shift Manager

Popeyes•Town of Minocqua, WI

About The Position

The Shift Manager leads team members during an assigned shift, ensures guests receive exceptional service, and helps the restaurant operate efficiently. The role involves maintaining food quality, customer service, cleanliness, and brand standards while supporting team development and restaurant performance. The Shift Manager assigns cleaning duties, calls chicken drops, positions team members, completes inventory counts and HACCP logs, conducts table visits, and tracks waste. The manager coaches and supports team members, assists with Limited Time Offer execution, and applies production-planning awareness to meet guest needs. In collaboration with other managers and team members, the Shift Manager helps drive sales, control costs, improve customer satisfaction, and identify opportunities for improvement. This position requires regular, reliable attendance, the ability to handle unprepared poultry products, and the ability to meet the physical demands described in the posting. Applicants must agree to pre-employment drug screening and potential random testing. The restaurant is independently owned and operated by a tribally owned franchisee and is an equal opportunity employer.

Requirements

1–2 years of experience in a restaurant or retail environment, preferably in a management or supervisory role.
High school diploma or equivalent.
Excellent communication, leadership, and customer service skills.
Ability to work in a fast-paced environment and multitask.
Basic math skills and attention to detail.
Availability to work a variety of shifts, including weekends and holidays.
Food Safety Certification, or ability to obtain it within 14 days of hire.
ServSafe Certification, or ability to obtain it within 14 days of hire.
Must maintain regular, reliable attendance.
Must be able to handle unprepared poultry products.
Must safely lift or move up to 30 pounds.
Must agree to pre-employment drug screening and potential random testing.

Nice To Haves

Previous experience in a quick-service or fast-casual restaurant environment.
Knowledge of point-of-sale systems and cash handling procedures.
Experience with inventory management and control.

Responsibilities

Assign cleaning duties to keep the restaurant clean and tidy.
Call chicken drops to ensure guests receive hot, fresh food.
Supervise shifts, when supported by another manager, and make decisions that drive sales, control costs, and support excellent customer service.
Coach team members and provide feedback and guidance to develop their skills and knowledge.
Complete day or shift inventory counts to ensure products are available to meet guest needs.
Complete HACCP logs to help ensure food safety standards are met.
Conduct table visits to assess guest satisfaction and identify opportunities for improvement.
Train, coach, and provide feedback to team members to help them achieve goals and advance in their careers.
Ensure brand standards are met for food quality, customer service, and restaurant cleanliness.
Position team members to ensure appropriate shift coverage and customer service.
Track and record waste to identify cost savings and minimize environmental impact.
Support team members during shifts with guidance, feedback, and encouragement.
Support Limited Time Offer execution and preparation for customer service and sales.
Apply production-planning awareness to plan and execute food production in line with guest needs.
Lead by example through customer service, a positive attitude, and commitment to brand values.
Develop and implement plans to drive sales, control costs, and improve customer satisfaction.
Communicate effectively with team members, providing clear guidance, feedback, and encouragement.
Identify opportunities for improvement and implement changes to drive results.
Collaborate with other managers and team members to achieve goals and objectives.