General Manager (Site) #039

TravelCenters of America•Hebron, OH

About The Position

The Site General Manager is an inspirational leader responsible for overseeing a designated TravelCenters of America travel center and leading its operations toward successful, profitable results. The role builds and maintains a strong leadership team, communicates a clear vision, and guides training and development, profitability, site maintenance, safety, service quality, and overall appearance. The General Manager supervises a travel center with multiple profit centers, which may operate 24 hours a day, 365 days a year, and is accountable for forecasting site results and achieving budgeted EBITDA.

Requirements

High school diploma or GED.
At least 3 years of leadership experience is preferred, with demonstrated positive results.
Planning and analytical skills, including the ability to understand P&L calculations, coverage ratios, budgets, and expense reports, and achieve positive financial results.
Ability to perform non-management functions when needed.
Excellent verbal and written communication skills.
Proficiency in Microsoft Word, Excel, and PowerPoint, and operational understanding of POS software.
Valid driver’s license, appropriate insurance coverage, and an acceptable driving record.

Nice To Haves

Associate’s or bachelor’s degree.
At least 3 years of leadership experience with proven positive results.

Responsibilities

Supervise the management team and overall operations of the designated location.
Model professionalism, character, honesty, and integrity, and inspire managers and team members to do the same.
Establish and be accountable for goals related to people, profit, safety, service quality, and location appearance.
Coach, teach, and demonstrate sound customer service practices, including directly resolving customer issues when needed.
Partner with Profit Center Managers and Talent Acquisition to identify management talent, review staffing levels, and develop managers and successors.
Monitor key performance indicators, identify improvement opportunities, and communicate them to the District Manager and management team.
Ensure safety programs are implemented and maintained for customers and team members.
Assess Profit Center Manager performance, complete appraisals for direct reports, and recommend advancement and merit increases.
Ensure customer complaints are addressed promptly and develop ways to prevent recurrence.
Solicit employee and customer input to improve location operations.
Ensure awareness of and compliance with applicable federal, state, and local regulations.
Ensure reports, personnel records, time sheets, price surveys, and other required materials are completed and submitted accurately and on time.
Safeguard company property, equipment, funds, and merchandise, and ensure loss-prevention and audit policies are followed.
Manage operations and control expenses within established budgets.
Ensure managers and employees understand and comply with wage-and-hour obligations, and that time records are accurate and non-exempt employees are paid for all time worked.
Develop and implement programs recognizing and rewarding outstanding customer service.
Work with the District Manager and management team on department succession plans and employee development opportunities.
Accurately forecast total site results and achieve budgeted site EBITDA.
Complete required lead certification for the restaurant brands managed.
Ensure required training is completed within 90 days, including legally required, company policy and procedure, and job-skill training.