General Manager (Site)

TravelCenters of America•Duncan, SC

21h

About The Position

The Site General Manager oversees a designated TravelCenters of America travel center and leads its management team and overall operations. The role is responsible for operating a successful, profitable location and creating a clear vision for training and development, profitability, site maintenance, safety, and service. The General Manager works to return every traveler to the road better than they came. The General Manager establishes and monitors goals related to people, profit, safety, service quality, and location appearance; coaches team members in customer service; and partners with Profit Center Managers and Talent Acquisition on staffing and talent development. The role monitors performance indicators, site results, budgets, and expenses; oversees compliance with applicable laws and company policies; and ensures accurate reporting, recordkeeping, timekeeping, and training. The travel center may operate 24 hours a day, 365 days a year, and includes multiple profit centers. The General Manager is also responsible for maintaining and safeguarding company property and achieving budgeted site EBITDA. The position requires a high school diploma or GED, with an associate’s or bachelor’s degree preferred. Three or more years of leadership experience with positive results is preferred. The role requires planning and analytical ability, communication skills, proficiency in Microsoft Office and operational understanding of POS software, and a valid driver’s license with appropriate insurance and an acceptable driving record. The work may involve exposure to outdoor elements in all seasons, fumes and particles, moving mechanical parts, vibration, loud noise, and substances such as dirt, dust, grease, oil, gas, and concentrated cleaning solutions. Physical demands include regular talking and hearing; occasional standing, walking, kneeling, stooping, bending, crouching, crawling, climbing, repetitive leg use, and lifting or moving objects up to 50 pounds. The role also requires close, distance, color, peripheral, and depth vision and the ability to adjust focus, with or without reasonable accommodation.

Requirements

High school diploma or GED required.
At least 3 years of leadership experience with proven positive results preferred.
Proficient planning and analytical skills, including understanding P&L calculations, coverage ratios, budgets, and expense reports, with the ability to achieve positive financial results.
Ability to perform non-management functions when needed.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office, including Word, Excel, and PowerPoint, and operational understanding of POS software.
Valid driver’s license, appropriate insurance coverage, and an acceptable driving record.

Nice To Haves

Associate’s or bachelor’s degree preferred.
Three or more years of leadership experience with proven positive results preferred.

Responsibilities

Supervise the management team and overall operations of the designated travel center.
Model professionalism, honesty, and integrity, and inspire the management team and team members to do the same.
Establish and manage goals related to company objectives for people, profit, safety, service quality, and location appearance.
Coach, teach, and demonstrate customer service principles, including resolving customer issues directly when needed.
Partner with Profit Center Managers and Talent Acquisition to identify management talent, review staffing levels, and develop management teams and successors.
Monitor key performance indicators, identify improvement opportunities, and communicate them to the District Manager and management team.
Ensure safety programs are implemented and maintained for customers and team members.
Assess Profit Center Manager performance, complete direct-report appraisals, and recommend advancement and merit increases.
Ensure customer complaints are addressed promptly and develop ways to prevent recurrence.
Solicit employee and customer input to improve location operations.
Ensure awareness of and compliance with applicable federal, state, and local regulations.
Ensure reports, personnel records, time sheets, price surveys, and other required materials are completed and submitted accurately and on time.
Lead the management team in maintaining and safeguarding company property, equipment, funds, and merchandise, and executing loss-prevention and audit policies.
Manage operations and control expenses within established budgets.
Ensure managers and employees understand and comply with wage-and-hour obligations, and that time records are accurate and non-exempt employees are paid for all time worked.
Develop programs to recognize and reward outstanding customer service and set an example of excellent service.
Work with the District Manager and management team on departmental succession plans and employee development opportunities.
Accurately forecast total site results and achieve budgeted site EBITDA.
Complete required lead-certification requirements for managed restaurant brands.
Ensure required training, including training required by law, company policy, procedures, and job skills, is completed within 90 days.