Pooled Content Team Manager

Curinos Inc • Waltham, MA

5d • Hybrid

About The Position

Curinos is establishing a new Client Value Management model to ensure clients achieve measurable, executive-recognized value that drives predictable renewals. The Pooled Content Team Manager will lead the specialist team responsible for this model. This team transforms data, product inputs, advisory perspectives, and client context into client-specific content for CVM-led Executive Business Reviews, renewal readiness, save plans, and enterprise value conversations. This is a critical, builder role for an individual who can establish structure in an ambiguous environment, elevate client-ready storytelling, and help Curinos scale enterprise-level value narratives. The role requires translating product impact into executive narratives and coordinating across Client Management, Client Success, Technical Success, Product, Advisory, and Commercial teams.

Requirements

• A strong people leader who can manage a small, high-output team producing executive-ready client materials under pressure.
• Exceptional synthesis skills — able to turn raw inputs, ambiguous asks, data, and stakeholder feedback into a clear client narrative.
• Strong analytical judgment — knows when a request requires bespoke analysis versus when it should be standardized, automated, or routed elsewhere.
• High-quality executive communication skills, especially in PowerPoint, business writing, and structured storyline development.
• Comfort operating in ambiguity, building process from scratch, and improving quality without slowing the business down.
• Strong cross-functional instincts; able to work across CVM, CM, CS, TS, Advisory, Product, and Commercial without relying on hierarchy.

Nice To Haves

• Financial services, analytics, SaaS, consulting, customer success, professional services, or enterprise client strategy experience preferred.

Responsibilities

• Lead the content execution engine behind Client Value Management (CVM).
• Manage the pooled team that creates client-specific, bespoke narrative content and custom analyses supporting CVM-led EBRs, renewal conversations, and value realization reviews.
• Ensure the team can integrate cross-product inputs, data cuts, benchmarking, advisory perspectives, and product-level value signals into cohesive executive-ready materials.
• Build a repeatable content production model that supports scale while maintaining the quality and customization needed for Curinos’ most complex client relationships.
• Partner closely with CVMs to deliver compelling value narratives.
• Translate client value strategies, renewal risks, and executive priorities into clear content requirements, targeted analyses, and client-ready deliverables that strengthen the client value narrative.
• Support client value identification by owning detailed analysis, synthesis, and presentation development, allowing CVMs to focus on client strategy, executive engagement, and renewal outcomes.
• Create discipline around intake, prioritization, and quality.
• Establish a clear intake process for EBRs, save-plan support, renewal-readiness materials, and high-priority bespoke content requests.
• Prioritize work based on client segment, renewal risk, executive visibility, commercial impact, and available capacity.
• Set quality standards for client-facing storytelling, including sharp storyline, clear business implications, evidence-backed analysis, and executive-ready presentation.
• Distinguish work requiring bespoke analysis from work that can be standardized, automated, shifted to CS/TS, or handled through repeatable templates.
• Build the team, operating model, and delivery rhythm.
• Lead a small, high-impact pooled team, including capacity planning, prioritization, coaching, and performance management.
• Establish the operating model and calendar for renewal, Executive Business Review (EBR), and save-plans.
• Raise the bar for enterprise storytelling.
• Help convert cross-functional inputs into compelling, evidence-based stories that explain why the client should renew, expand, or deepen engagement with Curinos.
• Partner with CVMs, CS, Advisory, Product, and GMs to ensure content reflects the client’s business context, value delivered, risks, and next-best opportunities.
• Build reusable artifacts, templates, and examples of “what good looks like” to improve team cycle time and quality.
• Support the broader CVM ambition of translating user-level product value into executive-level business outcomes.

Benefits

• Competitive benefits, including a range of Financial, Health and Lifestyle benefits to choose from.
• Flexible working options, including home working, flexible hours and part time options, depending on the role requirements.
• Unlimited PTO, floating holidays, volunteering days and a day off for your birthday!
• Learning and development tools to assist with your career development.
• Work with industry leading Subject Matter Experts and specialist products.
• Regular social events and networking opportunities.
• Collaborative, supportive culture, including an active DE&I program.
• Employee Assistance Program which provides expert third-party advice on well-being, relationships, legal and financial matters, as well as access to counselling services.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed