Pool Warranty Customer Relations Coordinator

Anthony & Sylvan Pools • Charlotte, NC

13h

About The Position

Responsible for resolution of warranty related activities, with the goal of maximizing customer satisfaction while controlling warranty-related expenses.

Requirements

• High school diploma required
• Minimum of 3 years of experience in customer service, preferably in a high call-volume or service coordination environment
• Strong customer service orientation with the ability to manage and resolve customer concerns effectively
• Excellent verbal and written communication skills
• Strong phone skills with the ability to handle high call volumes professionally and efficiently
• Effective listening skills with an approachable, calm, and solutions-focused demeanor
• Ability to assess customer needs, troubleshoot issues, and determine appropriate next steps
• Strong organizational and multitasking skills with the ability to manage multiple requests, schedules, and follow-ups
• Self-motivated and proactive with the ability to work independently and take ownership of issues through resolution
• Positive, “can-do” attitude with a focus on customer satisfaction and outcomes
• Proficiency in Microsoft Office (Word, Excel) and database systems

Responsibilities

• Manage day-to-day warranty operations by serving as a primary point of contact for customers via phone and email, providing guidance on maintenance issues, coordinating with subcontractors, warranty stations, and internal teams, and ensuring timely scheduling and resolution of service requests.
• Track and monitor warranty activity by maintaining accurate records of incoming requests, managing follow-ups, and preparing and updating daily and weekly reports to ensure visibility and accountability.
• Coordinate warranty repairs and inspections by partnering with internal staff and vendors to plan and schedule work based on workflow, project needs, and resource availability while maintaining strong working relationships to ensure quality and efficiency.
• Support customer relations and administrative processes by collaborating with corporate teams on customer-related projects, researching account history, preparing monthly reports and analysis for management, and processing documentation such as purchase letters and warranty transfers.
• Ensure operational compliance and support team needs by adhering to company policies and procedures and completing additional projects and duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees