Warranty Coordinator

LaundryLux•Inwood, NY

10h•$25 - $30

About The Position

As a LaundryLux Warranty Coordinator, you will provide customer support by phone and email including scheduling services, performing parts research, and processing Return Authorizations and performing data entry within a customer support Call Center environment. Before we continue to dive into the requirements for the role let’s talk about Why you should join LaundryLux? Career Advancement: We offer a career, not just a job. We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment. Learning and Development: We foster a culture that encourages and promotes professional growth and development, with continuous learning Diversity Initiatives: We are proud to have launched the Women’s Initiative focused on building a better workplace for women, providing support, and recognizing the talented women within our company. LaundryLux Benefits: We offer a comprehensive benefits package including: Health benefits package including medical, dental & vision plans Life Insurance 401(k) with company matching Paid Time Off Paid Holidays Profit Sharing Employee Referral Program Mentorship Program Company Sponsored Training Tuition Reimbursement Back to the role:

Requirements

Data entry experience within an ERP system
Experience with MS Excel, MS Teams, and MS Word
Possess exceptional verbal and written communication skills.
Organized, focused and detailed-oriented with the ability to multi-task and manage time well.
Excellent judgment and decision-making ability.
Able to work with tight turnarounds and deadlines.
Demonstrated ability to prioritize multiple tasks in a manner that supports client needs.
Analytical problem-solving skills
Great attitude and display personal/professional motivation.
Team player & adaptable
High School Diploma required; bachelor’s degree preferred.
3 – 5 years of experience in the areas of technical support and customer service
Technical Call Center experience a plus

Responsibilities

Process warranty cases and sales orders.
Provide support via phone, email or other methods addressing related warranty processing including providing/interpreting part numbers and timely processing of warranty orders and claims.
Assist customers with trouble shooting procedures and information collection.
Process cases to create Return Material Authorizations (RMA) as needed.
Attend weekly Quality Control meetings
Generate commercial invoices for any Warranty parts shipping outside the US
View Sales Fulfillment Workbench and update ship dates of back ordered parts weekly.
Create new customer accounts as needed.
Dispatch & follow up on service requests for customers who have product failures within the labor warranty period.