Coordinator, Warranty Returns

Wabtec•Buffalo Grove, IL

1d•$29 - $31

About The Position

It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us. Who are we? Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 30,000 employees in facilities throughout the world. Visit our website to learn more! Who will you be working with? You'll be joining Wabtec Bus Solutions, a team driving innovation in Transit Bus & Rail systems, including passenger door systems, wheelchair lifts & ramps, e-Bus charging systems, driver’s protective barriers, and more. We blend technical expertise with deep product knowledge to deliver high-impact solutions for our customers and communities. How will you make a difference? Responsible for end-to-end management of warranty claims and return merchandise authorizations (RMAs), including claim intake, validation, documentation, and coordination with manufacturing, suppliers, logistics, and customer-facing teams. Ensures timely and accurate processing of returns, replacement orders, credits, and failure analysis activities while maintaining strong communication with internal and external partners. What do we want to know about you? Two years of college or relevant technical education preferred, with 1–3 years of experience in warranty, RMA, customer service, or related operations roles. Experience with ERP systems is strongly preferred. Customer service orientation with strong problem-solving capability. Proficiency with Microsoft Office (Excel, Word, Outlook) and ERP systems. Ability to manage competing priorities in a fast-paced environment. What will your typical day look like? Execute and manage warranty and RMA transactions, including creation, tracking, and closure of claims. Coordinate with manufacturing, quality, engineering, and suppliers to resolve product issues and confirm eligibility of rejected claims. Create replacement orders, schedule service activities, and arrange outbound logistics when required. Serve as the primary communication link with customers, channel partners, and field personnel regarding claim status and resolution. Prepare credit memos, vendor compliance paperwork, and adjustments in accordance with company policy. Track and generate regular warranty/RMA reports and maintain RMA and warranty procedures and contribute to process improvements. You may also be asked to perform other duties outside of your function or trade, for which adequate training will be provided if necessary.

Requirements

1–3 years of experience in warranty, RMA, customer service, or related operations roles.
Customer service orientation with strong problem-solving capability.
Proficiency with Microsoft Office (Excel, Word, Outlook) and ERP systems.
Ability to manage competing priorities in a fast-paced environment.

Nice To Haves

Two years of college or relevant technical education preferred
Experience with ERP systems is strongly preferred.

Responsibilities

Execute and manage warranty and RMA transactions, including creation, tracking, and closure of claims.
Coordinate with manufacturing, quality, engineering, and suppliers to resolve product issues and confirm eligibility of rejected claims.
Create replacement orders, schedule service activities, and arrange outbound logistics when required.
Serve as the primary communication link with customers, channel partners, and field personnel regarding claim status and resolution.
Prepare credit memos, vendor compliance paperwork, and adjustments in accordance with company policy.
Track and generate regular warranty/RMA reports and maintain RMA and warranty procedures and contribute to process improvements.
You may also be asked to perform other duties outside of your function or trade, for which adequate training will be provided if necessary.