Returns & Repair Coordinator

McFarlane Aviation•Baldwin City, KS

2d•Onsite

About The Position

McFarlane Aviation is an industry leading developer, manufacturer, and distributor of FAA-PMA parts and assemblies and has an open position for a Return and Repair Coordinator with 3-5 years of experience. As an ambitious and growing aerospace company McFarlane Aviation has scores of opportunities and we need a Return and Repair Coordinator to help realize them. We are currently looking for a passionate and creative full-time Return and Repair Coordinator who has experience with customer/supplier returns, overhaul and service and repairs. This is a 1st shift Monday-Friday position in a clean and air-conditioned environment. f you are looking to make an impact at a company, crave a challenge and are passionate about results then we suggest that you apply. If you decide to join our McFarlane Team, you'll be part of a dedicated improvement team that shares your passion to integrate work and life to enjoy both and have fun setting goals and making a difference. We offer a full benefits package, competitive salary, a very team centered environment, and a great location.

Requirements

Detail oriented with organizational and time management skills
Comfortable in a Fast-Paced Environment
Demonstrate a proactive approach, work with a sense of urgency
Ability to solve problems in a creative manner. Must demonstrate a passion for helping customers
Read, analyze, and interpret written instructions and blueprints
Strong Mechanical Aptitude
Strong desire to help customers and co-workers
Creative capabilities to make suggested improvements, ideas for new tools and for completing research
2 or more years of general warehouse experience
Experience in customer service, telephone and computers or equivalent training
Microsoft Office Proficiency
Written and verbal communication skills
Able to work both in a team setting and individually
Manage small projects
A willingness to continuously learn
In this position, you must be able to sit, stand, and lift up to 50 lbs
High school diploma or equivalent
Up to 1-2 years’ experience as a Return & Repair Coordinator

Responsibilities

Communicate with customers over the phone and in writing via our Value Stream Manager to resolve questions or concerns
Monitor all customer inquiries and requests on all warranty issues
Respond to customers requesting return authorization
Answer questions regarding warranty issues and provide return authorizations as necessary
Assist with lost packages or errors in shipment
Notify customer when requested return cannot be accepted
Resolve Customer RMA Issues
Work with internal departments and external business partners
Respond to Customer Support inquiries regarding returns to be processed, questions about credits, and sending return shipping labels
Advise Customer Service team regarding denied returns including pictures and reason for denial per company policy
Refer unresolved customer orders, or complaints to designated departments for assistance
Coordinate with Purchasing department regarding special order items for return
Process and track Core Returns from Customers to Manufacturer
Process and track Overhaul and Service Repairs
Process Warranty Claims
Receive and inspect all incoming returns to determine proper return authorizations
Determine whether an item can be restocked as new, listed as one-sided item, recycled, and/or salvaged for replacement parts.
Maintain reports on each item received and the result of determination for each item.
Complete required documentation to process claims, forward to manufacturer/supplier and follow up.
Re-box, re-label, and clean items when necessary prior to returning them to inventory
Transfer saleable stock to warehouse and ensure quantity adjustments on non-saleable items
Interface with the ERP/accounting system to record transactions.
Back up for other team members email accounts, voicemails.
Other Duties as Assigned