Warranty Coordinator

Crane Company•Piqua, OH

About The Position

BASIC FUNCTION: Focal point for the customer to identify and relay issues to the manufacturing and warranty service areas. Maintain a smooth flow for Return Material Authorizations and Credits throughout the organization. Communicate with customers, quality and engineering departments, in order to advise status and potential quality defects. RESPONSIBILITIES AND DUTIES: • Receive incoming calls from customers and act accordingly to their needs. • Communicate with customers and interpret their problems/concerns to properly apply the return material authorization process, warranty sales order process, remote repair service support, or material status check process in support of customer requirements. • Request and receive required information to facilitate warranty process. Including to review product information to verify the pump is in the warranty timeframe. • Write credits for customers and issues reports and data for customer as needed. • Create sales order for repair parts, for in house and field service shops. • Expedite products and processes for customers to support the warranty and service processes. • Initiates corrective actions upon customer request, or when trend data indicates an ongoing problem exist. • Act as a liaison between the service areas, quality and engineering departments. Keep the warranty supervisor updated on all issues. • Provide technical support to the customer on bill of materials, creation of quotes and disposition for in house RMA’s. • Interpret pump curves and ensure pumps are used in the correct application. Identifies parts according to knowledge of unit being assembled, by following blueprints or work instructions. • Other duties as assigned This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status. At Crane, we believe that attracting and retaining the highest quality people is the best insurance of success. Our goal is to recruit talented people and train them within a culture that calls for performance with trust and respect. Join us. The unique backgrounds and differences of our associates make us stronger, more capable, and more successful. Beyond an associate’s base compensation, we reward and reinforce wellbeing with a compelling package of both cash and non-cash benefits, including comprehensive health, wellness incentives, assistance with retirement savings, paid time off, paid holidays, and tuition reimbursement — as well as performance-based bonus programs for certain positions. Crane prioritizes career development for our associates. All associates receive an annual development plan that includes a mixture of on-the-job coaching and formal training experiences to support individual development needs. We firmly believe in associate growth that supports career progression and we will proactively support your ongoing career development.

Requirements

One to three years related experience and/or training in customer service; or equivalent combination of education and experience.
Ability to clearly communicate, expressing requirements and expectations to a wide range of individuals.
Ability to communicate effectively in writing and present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Must possess a high school diploma or GED

Nice To Haves

Mechanical aptitude preferred.

Responsibilities

Receive incoming calls from customers and act accordingly to their needs.
Communicate with customers and interpret their problems/concerns to properly apply the return material authorization process, warranty sales order process, remote repair service support, or material status check process in support of customer requirements.
Request and receive required information to facilitate warranty process. Including to review product information to verify the pump is in the warranty timeframe.
Write credits for customers and issues reports and data for customer as needed.
Create sales order for repair parts, for in house and field service shops.
Expedite products and processes for customers to support the warranty and service processes.
Initiates corrective actions upon customer request, or when trend data indicates an ongoing problem exist.
Act as a liaison between the service areas, quality and engineering departments. Keep the warranty supervisor updated on all issues.
Provide technical support to the customer on bill of materials, creation of quotes and disposition for in house RMA’s.
Interpret pump curves and ensure pumps are used in the correct application. Identifies parts according to knowledge of unit being assembled, by following blueprints or work instructions.
Other duties as assigned