Pool Support Rep (Mechanical)
About The Position
At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet, helping the world sustainably move, improve, and enjoy water. With 9,000 global employees, Pentair serves customers in more than 150 countries, creating smart, sustainable water solutions. This role is for a Pool Mechanical Support Rep at the Apopka, FL or Phoenix, AZ location. You will handle inbound calls, specializing in specific product lines to assist customers and dealers in troubleshooting products using your technical and customer service skills. Although it is a business-to-business technical support position, prior experience with pool and spa equipment is essential to understand and troubleshoot issues with business customers.
Requirements
- Prior experience working on pool and spa equipment.
- Ability to understand how our equipment works to help troubleshoot and diagnose issues with our business customers.
- Experience in technical product support (hands on, phone support, or other experience).
- Previous Pool technical experience related to troubleshooting/diagnostics/repair of mechanical/electrical/hydraulic systems.
- Must live within 45 minutes of Apopka, FL or Phoenix, AZ.
Nice To Haves
- Being Bilingual
Responsibilities
- Research, troubleshoot, and resolve pool and spa equipment issues using advanced troubleshooting skills and available resources.
- Provide quality telephone and email support, with a high degree of customer service, technical expertise, and timeliness.
- Maintain current knowledge of all product offerings and technical support procedures to provide accurate solutions to customers and demonstrate experience in problem resolution and technical problem identification.
- Work independently and with team to solve support issues and escalate issues to fourth level support and supervisor when necessary.
- Resolve customer problems, disputes, and complaints in an efficient, professional manner and according to company policy.
Benefits
- Paid holidays
- Paid vacation
- Paid sick time
- Medical, Dental, and Vision Insurance
- 401(k)
- Up to 5% 401K match starting day one of employment
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Caregiver leave
- Prescription drug insurance
- Tuition reimbursement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
