Pool Support Rep (Mechanical)

Pentair•Apopka, FL

1d•Hybrid

About The Position

At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our mission into practice, helping the world sustainably move, improve, and enjoy water, life's most essential resource. From our residential water filtration to industrial water management to pool products and more, our 9,000 global employees serve customers in more than 150 countries, working to help create a better world for people and the planet through smart, sustainable water solutions. Join us as a Pool Mechanical Support Rep at our Apopka, FL or Phoenix, AZ location. You will be working with inbound calls, specializing in certain product lines to help customers and dealers troubleshoot their products using your technical and customer service skills. Although this is a business-to-business technical support position, you must have prior experience working on pool and spa equipment and be able to understand how our equipment works to help troubleshoot and diagnose issues with our business customers. You will be responsible for researching, troubleshooting, and resolving pool and spa equipment issues using advanced troubleshooting skills and available resources. Provide quality telephone and email support, with a high degree of customer service, technical expertise, and timeliness. Maintain current knowledge of all product offerings and technical support procedures to provide accurate solutions to customers and demonstrate experience in problem resolution and technical problem identification. Work independently and with team to solve support issues and escalate issues to fourth level support and supervisor when necessary. Resolves customer problems, disputes, and complaints in an efficient, professional manner and according to company policy.

Requirements

Prior experience working on pool and spa equipment and be able to understand how our equipment works to help troubleshoot and diagnose issues with our business customers.
Experience in technical product support (hands on, phone support, or other experience) is required.
Previous Pool technical experience related to troubleshooting/diagnostics/repair of mechanical/electrical/hydraulic systems is required.
Must live within 45 minutes of Apopka, FL or Phoenix, AZ

Nice To Haves

Being Bilingual is a preferred requirement for this position.

Responsibilities

Researching, troubleshooting, and resolving pool and spa equipment issues using advanced troubleshooting skills and available resources.
Provide quality telephone and email support, with a high degree of customer service, technical expertise, and timeliness.
Maintain current knowledge of all product offerings and technical support procedures to provide accurate solutions to customers and demonstrate experience in problem resolution and technical problem identification.
Work independently and with team to solve support issues and escalate issues to fourth level support and supervisor when necessary.
Resolves customer problems, disputes, and complaints in an efficient, professional manner and according to company policy.