Pool Spa Specialist - Valley Pool & Spa

Leslie's•Ross Township, PA

8h•Onsite

About The Position

With over 55 years of experience, Valley Pool & Spa is a leading hot tub and swim spa dealer throughout the Pittsburgh area, offering the best hot tubs and swim spas in the market. Since January 2018, we have been a part of the Leslie's family. We provide everything needed to create and care for the perfect outdoor oasis, from new above-ground pools, hot tubs, and swim spas to superior pool and hot tub service, and quality products. Our hot tub experts assist customers in choosing the best model for their needs and space, ensuring it has all the features for a relaxing soak or a wonderful workout. We also offer numerous accessories to make hot tub and swim spa ownership easier and more enjoyable.

Requirements

3+ years of sales experience, preferably with high-ticket products
Proven ability to build rapport, qualify customer needs, and close sales
Strong understanding of the sales process and customer engagement
Effective time management and lead follow-up skills
Results-driven with a track record of meeting or exceeding goals
Strong negotiation, communication, and customer service skills
Team-oriented mindset

Responsibilities

Drive pool, spa, and swim spa sales performance to meet or exceed revenue and margin targets
Increase customer traffic and convert leads into sales while building lasting relationships
Follow up on all leads promptly using phone, text, email, and social channels
Track performance, monitor KPIs, and adjust strategy to improve results
Maintain a high level of professionalism, accountability, and adherence to company policies
Oversee daily sales operations to ensure team alignment, productivity, and effective execution
Train, coach, and develop team members to improve sales performance and product knowledge
Ensure team proficiency in selling pools, hot tubs, swim spas, grills, and saunas
Deliver exceptional customer service, including support with purchases, returns, delivery, and installation
Resolve customer concerns with a solution-focused, win-win approach
Coordinate with delivery, service, and installation teams to ensure timely customer satisfaction
Maintain accurate knowledge of products, inventory, and promotions to support sales efforts
Ensure merchandising, signage, and marketing materials are up to date and effective
Support store growth through events, social media, and local promotions