Pool Service Manager

MID-AMERICAN POOL SERVICE INC•Erlanger, KY

20h•Onsite

About The Position

The Pool Service Manager will oversee daily operations, including scheduling service routes, optimizing technician assignments, and monitoring service quality. This role involves receiving customer requests, addressing concerns promptly by providing quotes, scheduling work, and communicating resolution plans. The manager will also set up detailed job instructions for technicians, review completed jobs for follow-up, and ensure billing accuracy. Additionally, the position requires monitoring inventory, assisting with material procurement, creating cost estimates, and auditing account receivables. A key aspect of this role is supervising, training, and mentoring pool service technicians, developing staff training programs, and ensuring adherence to company standards and industry best practices.

Requirements

Exhibit Mid-American Pool’s Core Values - Teamwork, Excellence, Customer Focus, Integrity, and Reliability.
Can succeed in a high-velocity workplace, every piece of information that comes in from customers and technicians needs a response / action taken in real time. i.e., Start a quote, schedule a job, communicate with the technician, etc.
Proven experience in pool equipment, pool maintenance, repair, or pool service management (2+ years).
In-depth knowledge of pool chemistry, equipment, and maintenance practices.
Ability to troubleshoot and resolve technical issues with pool systems and equipment.
Organizational skills for scheduling, record-keeping, and inventory management.
Ability to work quickly and effectively under pressure and manage multiple priorities.
Excellent customer service and communication skills.
Excellent organization and leadership skills.
Proficiency with Microsoft Office
Must be authorized to work in the United States.
A criminal background check is required.
Clean motor vehicle report and current driver's license required to be insured and operate company vehicle.

Nice To Haves

Previous experience managing pool service teams.
Sales-minded approach to identifying service opportunities.
Familiarity with relevant software for scheduling and customer management.

Responsibilities

Receive customer requests and address concerns promptly by providing quotes, scheduling work, and communicating resolution plans to customers.
Provide quotes for equipment and parts repair and replacement, equipment upgrades.
Review completed jobs for follow up communication needed with customers, follow up work, and follow up quotes.
Educate customers about pool maintenance, pool equipment, pool automation, expectations for our services, and troubleshoot issues over the phone.
Set up detailed job instructions for technicians for pool openings, closings, equipment repairs, and equipment installations.
Assist the dispatcher with scheduling and assigning technicians for work.
Review completed jobs for quotes needed, follow up work needed, follow up instructions on future service visits, feedback, training, and accountability needed for crews.
Oversee daily operations, including scheduling service routes, optimizing technician assignments, and monitoring service quality.
Responsible for utilizing management software to plan, monitor, and adjust project assignments, as necessary.
Think systematically / educate / develop systems / train service technicians to ensure that work is performed properly and reliably.
Review route and job completion tickets to check for any errors or omissions.
Ensure billing reflects all products, services, and labor utilized to complete a job.
Use deep understanding of pool services / equipment replacement to review job completion tickets / bills for items missed by technicians.
Monitor inventory levels of supplies and equipment, placing orders as necessary to ensure uninterrupted service.
Assist with material procurement and expediting deliveries, as needed.
Assist with setting up and issuing documentation for pricing and change administration.
Create cost estimates and budget breakdowns as needed.
Assist with/audit account receivables, ensuring current pricing, and billing protocols are followed.
Supervise, train, and mentor pool service technicians, ensuring adherence to company standards and industry best practices.
Develop and implement staff training programs, including safety protocols and technical skills.