Pool Server

Adero Hospitality Management LLC • Scottsdale, AZ

5d

About The Position

The Pool Server provides warm, attentive food and beverage service to guests at the pool, cabanas, and lounge areas. The role takes orders, serves food and beverages, and anticipates guest needs to create a relaxed, memorable resort experience. Working closely with the kitchen, pool bar, and pool attendants, the Pool Server contributes to guest satisfaction and outlet revenue through attentive service and suggestive selling.

The position requires at least one year of customer service or related experience, effective communication, the ability to obtain and maintain food handler certification as required, and responsible alcohol service. The Pool Server must be able to work a flexible schedule, including weekends and holidays based on occupancy, and perform the role’s essential functions with or without reasonable accommodation.

Requirements

• One or more years of experience in a customer service or related position.
• Ability to communicate effectively with guests and team members.
• Ability to obtain and maintain a food handler certification as required by the applicable jurisdiction.
• Ability to serve alcohol responsibly and verify guest age in accordance with applicable law and property policy.
• Willingness to work a flexible schedule, including weekends and holidays, based on occupancy.
• Physical ability to perform the essential functions of the role, with or without reasonable accommodation.
• Ability to stand and walk for the majority of a shift.
• Ability to carry trays and regularly lift and carry up to 30 pounds.
• Ability to frequently bend, reach, and perform repetitive hand and arm motions.
• Ability to work in a fast-paced environment during peak service.

Nice To Haves

• Previous restaurant or resort service experience.
• Bilingual ability appropriate to the property's guests.
• Familiarity with point-of-sale systems.

Responsibilities

• Greet guests warmly at the pool, cabanas, and lounge areas, providing friendly, attentive, and knowledgeable service.
• Take and accurately enter food and beverage orders in the point-of-sale system, including orders from poolside chairs, cabanas, and daybeds.
• Deliver food and beverages promptly and according to established standards, navigating wet decks, uneven surfaces, and outdoor conditions safely.
• Make recommendations and use suggestive selling, including signature cocktails, frozen drinks, and shareable items.
• Verify guest age and serve alcohol responsibly in accordance with applicable law and property policy, monitoring guest consumption in a sun and heat environment.
• Anticipate guest needs and respond promptly and courteously to requests, including towels, umbrellas, and chair or cabana service.
• Maintain cleanliness and setup of the pool bar, service stations, tables, cabanas, and surrounding pool deck, including clearing glassware and trash.
• Process payments accurately and handle cash, cards, and room charges according to policy.
• Communicate with the kitchen, pool bar, and pool attendants to ensure service timing and order accuracy.
• Follow food safety, sanitation, responsible service, and poolside glass and barware policies.
• Support side work and opening and closing duties, including setting up and breaking down umbrellas, tables, and service stations.
• Monitor guest safety around the pool and notify a supervisor or lifeguard of hazards or concerns.
• Perform other duties as requested by management.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed