Pool Server FT - The Langham, Pasadena

Langham Hospitality Group•United States,

2d•Onsite

About The Position

Langham Hospitality Group (LHG) is a wholly-owned subsidiary of Great Eagle Holdings, comprising distinctive brands like The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop, and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint across Asia, Europe, North America, Australasia, and the Middle East. The Langham Huntington, Pasadena, Los Angeles is situated in Pasadena, California, in an upscale residential neighborhood known for its historic landmarks and famous film locations. The hotel is conveniently located near Pasadena's vibrant shopping and entertainment district, featuring theaters, boutiques, restaurants, and museums. It's also a short drive from attractions like the Rose Bowl stadium, The Huntington Library, Descanso Gardens, and Kidspace Children's Museum. The Pool Bar department is seeking a Pool Server to provide attentive and efficient service, ensuring guests feel welcome and comfortable with a positive attitude.

Requirements

High school diploma required.
2+ Years as a server.
Must be minimum age to serve alcohol.
Ability to obtain any government required license or certificate.
Tips Training necessary, may be provided by the Hotel.
Food handlers certification.
Knowledge and identity of food items.
Knowledge of wine, liquor and other beverage service.
Ability to provide courteous, efficient and professional service.
Greet guests with a smile.
Be able to answer any questions from the guest concerning the menu, our hotel, and other outlets of the Hotel.
Must have an open and flexible schedule.
Ability to think fast, react fast, and resolve issues.
Empowerment to take problems into own hands and resolve them.
Must know your clientele and remember names and favorite foods.

Nice To Haves

CPR Certification and/or First Aid Training preferred.

Responsibilities

Taking care of every guest as it pertains to food service.
Knowledge of the sequence of service: Explanation of daily specials, wine order, food order, mis-en-place for table, serve appetizer, serve entrée, check with guest periodically to ensure satisfaction, dessert and coffee service, presentation of check.
Knowledge of beverages, wines, drink recipes, basic garnishes, food service.
Serves guests food and beverages poolside.
Removes dishes, glasses, silverware or other items from tables and countertops and takes them to the dish pit for proper sanitation.
Responsible for maintaining an organized and clean service area at all times, including set up and breakdown.
Ability to up-sell and increase check averages.
Adheres to proper cash drop procedures and closing out daily procedure.
Remaining and being seen on the floor at all times.
Abiding by hotel, and sanitation guidelines.
Wipe down, set up and move, when necessary, all pool deck equipment.