Grana Server - The Langham, Boston

Langham Hospitality Group•United States,

4d•Onsite

About The Position

The Langham, Boston is one of the city’s most historic hotels and one of the most iconic luxury hotels in the US. You will be working with a passionate & talented Food & Beverage team to drive excellence in guest experience and the overall success of Grana Restaurant by delivering high standards in guest experience & colleague engagement while in alignment with the culture and values of Langham Hospitality Group.

Requirements

Must have knowledge of wine, spirits, and food
Must have related previous experience in similar environment
Use oral communication to perform job and to communicate clearly when speaking with guests
Stand, reach, grasp, lift, and carry up to 30 pounds
Make minor decisions requiring limited judgment, e.g. task sequencing, and Make general decisions in the absence of specific directions, e.g. prioritizing workload.
React well and remain in control when working with high volume under pressure.
Ability to prioritize tasks in a busy restaurant environment while maintaining service standards
Must be available to work restaurants hours of operation
Legally authorized to work in the United States.

Nice To Haves

ServSafe and TIPS certifications preferred.

Responsibilities

Greet guests in an efficient and friendly manner/explain specials/answer any questions/take orders
Serve food and beverage per established procedures
Upsell additional items (appetizers, desserts, beverages) to all guests
Respond appropriately to guests requests; reporting complaints to manager
Assist bussers as needed (setting/clearing tables)
Provide maximum levels of guest service while maintaining Langham Hotel and Forbes standards
Report duty as scheduled by manager according to operating hours with flexibility
Attend all training sessions as determined by supervisor
Complete assigned daily side work
Additional duties not mentioned above may also be requested by supervisor