Pool Server (Seasonal)

Nemacolin Career • Farmington, PA

15h • Onsite

About The Position

As a Pool Server, you will be responsible for developing an environment that creates excitement for internal and external guests. In this position, you will also be responsible for creating “Real Life Magic” for our guests. You will provide extraordinary guest service – going above and beyond in all situations. The server also has the ability to exercise good judgement in a variety of situations – utilizing interpersonal skills & luxury standards to create a world class dining experience.

Requirements

• Friendly and out-going personality.
• Excellent communication skills.
• Ability to stand up to 8 hours at a time.
• Must be able to speak the English language fluently.
• Ability to lift at least 15lbs.
• Must be able to handle high-pressure situations.
• Must be able to work a variety of shifts – including holidays, weekends, evenings, etc.
• Strong organizational skills.
• Ability to effectively perform multiple tasks.
• Ability to interface professionally with business contacts and customers.
• These skills and abilities are typically acquired through the completion of a high school diploma or equivalent, as well as through a minimum of 2 years of experience in a guest service role.

Nice To Haves

• Customer service experience preferred; Restaurant experience a plus.
• Strong understanding of hospitality industry helpful.

Responsibilities

• POS – point of sales knowledge & experience
• Responsible for actively building & retaining guest relations, acting as a mentor to other associates to provide superior guest service.
• Serves guests in a variety of environments, ranging from poolside, fine dining or causal dining restaurants, event spaces & lounges
• Perform all tasks assigned by the manager (side-work, cleaning etc.), including other duties outside of daily-weekly checklist duties.
• Creating a genuine experience for dining & beverage service, following all SOPs & SOS, resort standards & guest expectations, including but not limited to phone etiquette, personal appearance, timing & attendance, guest interaction & verbiage.
• Strong preparation skills – including but not limited to setting up workspace for shift, following health regulations & best practices, preparing sidework stations, cutting fruit garnishes & safely & accurately maintaining daily sidework throughout service
• Creates & maintains a clean work environment, including but not limited to specific outlet & outlying areas
• Maintaining accurate menu knowledge of cocktails, liquor, beer, wine & food menus, including but not limited to allergens.
• Adheres to policies regarding cash handling & all tendered transactions
• Notify management of hazardous conditions
• Obtain & maintain a RAMP certificate, adhering to the safety regulations & laws set by the state regarding alcohol management & service

Benefits

• Competitive hourly wages and attractive 401(k) program
• Medical, dental, and vision coverage for eligible associates
• Paid time off and holiday compensation
• Discounted associate meals and uniform services
• Savings across resort dining, retail, spa, and activities
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED