Pool Server (Seasonal)

Nemacolin•Wharton Township, PA

1d•Onsite

About The Position

As a Pool Server, you will be responsible for developing an environment that creates excitement for internal and external guests. In this position, you will also be responsible for creating “Real Life Magic” for our guests. You will provide extraordinary guest service – going above and beyond in all situations. The server also has the ability to exercise good judgement in a variety of situations – utilizing interpersonal skills & luxury standards to create a world class dining experience.

Requirements

Friendly and out-going personality.
Excellent communication skills.
Ability to stand up to 8 hours at a time.
Must be able to speak the English language fluently.
Ability to lift at least 15lbs.
Must be able to handle high-pressure situations.
Customer service experience preferred; Restaurant experience a plus.
Must be able to work a variety of shifts – including holidays, weekends, evenings, etc.
Strong organizational skills.
Ability to effectively perform multiple tasks.
Ability to interface professionally with business contacts and customers.
Strong understanding of hospitality industry helpful.
Completion of a high school diploma or equivalent.
Minimum of 2 years of experience in a guest service role.

Nice To Haves

Restaurant experience a plus.

Responsibilities

POS – point of sales knowledge & experience
Responsible for actively building & retaining guest relations, acting as a mentor to other associates to provide superior guest service.
Serves guests in a variety of environments, ranging from poolside, fine dining or causal dining restaurants, event spaces & lounges
Perform all tasks assigned by the manager (side-work, cleaning etc.), including other duties outside of daily-weekly checklist duties.
Creating a genuine experience for dining & beverage service, following all SOPs & SOS, resort standards & guest expectations, including but not limited to phone etiquette, personal appearance, timing & attendance, guest interaction & verbiage.
Strong preparation skills – including but not limited to setting up workspace for shift, following health regulations & best practices, preparing sidework stations, cutting fruit garnishes & safely & accurately maintaining daily sidework throughout service
Creates & maintains a clean work environment, including but not limited to specific outlet & outlying areas
Maintaining accurate menu knowledge of cocktails, liquor, beer, wine & food menus, including but not limited to allergens.
Adheres to policies regarding cash handling & all tendered transactions
Notify management of hazardous conditions
Obtain & maintain a RAMP certificate, adhering to the safety regulations & laws set by the state regarding alcohol management & service

Benefits

Paid training and structured onboarding
Hands-on learning and cross-department opportunities
Clear pathways for advancement and internal promotion
Recognition through individual and team honors
Competitive hourly wages
Attractive 401(k) program
Medical, dental, and vision coverage for eligible associates
Paid time off and holiday compensation
Discounted associate meals and uniform services
Savings across resort dining, retail, spa, and activities
Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community