Coral Cay Water Park Pool Server

EOS Hospitality•Marathon, FL

12d•Onsite

About The Position

The Pool Server provides food and beverage service to guests at Coral Cay Water Park. The role includes welcoming guests, explaining menu offerings, taking and entering orders, delivering food and beverages, processing payments, and providing attentive service throughout the guest experience. The Pool Server maintains clean service and guest areas, follows food safety procedures, verifies identification when serving alcohol, and coordinates with bartenders, kitchen staff, supervisors, and teammates. The position also supports opening and closing duties, restocking, and preparation of service areas while monitoring for hazards and following resort policies and service standards. The role requires working efficiently in a fast-paced outdoor environment and delivering warm, professional service. Physical duties include standing and walking for extended periods, working in varying weather conditions, handling food service items and supplies, navigating active guest areas, and performing repetitive tasks such as carrying trays, stocking, and cleaning. Flexible schedules may include weekends, holidays, and peak water park operating hours.

Requirements

Previous food and beverage serving experience preferred.
Strong customer service and communication skills.
Ability to work efficiently in a fast-paced, outdoor environment.
Basic math skills and ability to handle payments accurately.
Ability to learn and operate a POS system.
Dependable, punctual, professional, and team-oriented.
Ability to work flexible schedules, including weekends, holidays, and peak water park operating hours.
Must meet applicable minimum age requirements for serving alcoholic beverages.
Must obtain and maintain any required food safety or alcohol service certifications in accordance with applicable laws and resort requirements.
Ability to stand and walk for extended periods.
Ability to work outdoors in varying weather conditions, including heat, humidity, and direct sunlight.
Ability to lift, carry, push, or pull food service items and supplies as needed, with or without reasonable accommodation.
Ability to move safely through active guest areas and remain aware of water park activities.
Ability to perform repetitive tasks, including carrying trays, stocking supplies, and cleaning service areas.

Nice To Haves

Previous food and beverage serving experience.

Responsibilities

Greet guests, explain menu offerings, answer questions, and provide recommendations.
Take accurate food and beverage orders and enter them into the POS system.
Deliver food and beverages promptly while maintaining service and presentation standards.
Check on guest satisfaction and respond to requests throughout the guest experience.
Process cash, credit card, and other approved payments accurately.
Maintain clean and organized service stations, tables, counters, and designated guest areas.
Follow food handling, sanitation, and food safety procedures.
Verify guest identification and comply with applicable laws and resort policies when serving alcoholic beverages.
Communicate with bartenders, kitchen staff, supervisors, and fellow team members to support timely service.
Assist with opening and closing duties, restocking supplies, and preparing service areas for daily operations.
Monitor guest areas and report spills, hazards, damaged equipment, or safety concerns to the appropriate supervisor.
Maintain a professional appearance and follow resort uniform and grooming standards.
Follow Hawks Cay Resort and EOS Hospitality policies, procedures, and service standards.
Deliver warm, personalized, and professional service; respond promptly to guest needs and resolve routine concerns or escalate issues as needed.
Support a safe, clean, welcoming, and enjoyable water park environment and represent the resort and hospitality company positively.
Perform other related duties as assigned.