Coral Cay Water Park Pool Server

EOS•Marathon, FL

11d•Onsite

About The Position

The Pool Server provides food and beverage service to guests at Coral Cay Water Park. The role includes welcoming guests, explaining menu options, taking and entering orders, delivering food and beverages, processing payments, and providing attentive service throughout the guest experience. The Pool Server maintains clean and organized service and guest areas, follows food safety and sanitation procedures, and complies with laws and resort policies when serving alcoholic beverages. The position works in an active outdoor water park environment and involves coordinating with bartenders, kitchen staff, supervisors, and fellow team members. The Pool Server assists with opening and closing tasks, restocking, preparing service areas, and reporting hazards or safety concerns. The role requires a professional appearance, adherence to resort policies and service standards, and a commitment to providing warm, personalized hospitality.

Requirements

Strong customer service and communication skills.
Ability to work efficiently in a fast-paced, outdoor environment.
Basic math skills and ability to handle payments accurately.
Ability to learn and operate a POS system.
Dependable, punctual, professional, and team-oriented.
Ability to work flexible schedules, including weekends, holidays, and peak water park operating hours.
Must meet applicable minimum age requirements for serving alcoholic beverages.
Must obtain and maintain any required food safety or alcohol service certifications in accordance with applicable laws and resort requirements.
Ability to stand and walk for extended periods.
Ability to work outdoors in varying weather conditions, including heat, humidity, and direct sunlight.
Ability to lift, carry, push, or pull food service items and supplies as needed, with or without reasonable accommodation.
Ability to move safely through active guest areas and maintain awareness of water park activities.
Ability to perform repetitive tasks, including carrying trays, stocking supplies, and cleaning service areas.

Nice To Haves

Previous food and beverage serving experience preferred.

Responsibilities

Greet guests, explain menu offerings, answer questions, and provide recommendations.
Take accurate food and beverage orders and enter them into the POS system.
Deliver food and beverages promptly while maintaining service and presentation standards.
Check on guest satisfaction and respond to requests throughout the guest experience.
Process cash, credit card, and other approved payments accurately.
Maintain clean and organized service stations, tables, counters, and designated guest areas.
Follow food handling, sanitation, and food safety procedures.
Verify guest identification and comply with applicable laws and resort policies when serving alcoholic beverages.
Communicate with bartenders, kitchen staff, supervisors, and fellow team members to support timely service.
Assist with opening and closing duties, restock supplies, and prepare service areas for daily operations.
Monitor guest areas and report spills, hazards, damaged equipment, and safety concerns to the appropriate supervisor.
Maintain a professional appearance and comply with resort uniform and grooming standards.
Follow Hawks Cay Resort and EOS Hospitality policies, procedures, and service standards.
Resolve routine service concerns professionally and escalate issues when necessary.
Support a safe, clean, welcoming, and enjoyable water park environment.
Perform other related duties as assigned.