Pool & Sauna Haus Facility Attendant - Giants Ridge
About The Position
Under the direction of the Pool & Sauna Haus Manager, this position is responsible for providing exceptional customer service to all guests, including answering questions and addressing concerns. This position assists in enforcing pool rules and regulations and assists with events scheduled at the facility, as needed. The Pool & Sauna Haus Facility Attendant will be the welcoming face to the Pool & Sauna Haus – greeting guests, assisting with check-in, and creating a safe, clean, and relaxing environment. You’ll help monitor the pool area, enforce facility rules, and be ready to assist with guest questions or emergencies when needed.
Requirements
- Partial High School education; High School Diploma/G.E.D. preferred.
- Passionate about guest service and the hospitality/recreation industry.
- Ability to communicate and attend to guests with the highest standard of service.
- Basic mathematical skills and ability to learn and operate point-of-sale (POS) system.
- Ability to pass cash handling training.
- CPR/First Aid/AED Certification required or ability to obtain.
- Knowledge and ability to apply first aid techniques or ability to learn.
- Ability to work independently.
- Problem sensitivity and the ability to recognize when a problem has occurred and communicate it to the supervisor.
- Ability to work evenings, weekends and holidays.
- Physical presence at the job site is essential to perform job duties.
Nice To Haves
- A positive attitude and passion for guest service
- Comfortable learning to use point-of-sale systems
- Must have or be willing to obtain CPR/First Aide/AED certification (training assistance is available)
- Availability to work a flexible scheduled including evening, weekends and some holidays.
Responsibilities
- Registers guests at the facility, collects payment from guests and makes sure proper waivers are signed.
- Monitor pool area users, maintaining order and safety; enforce policies, rules and regulations.
- Maintains pool facility areas in a clean and safe manner.
- Follow proper emergency procedures when needed; administer first aid, as needed.
- Report any employee of guest injuries to manager on duty.
- Interact with guests in a professional, courteous, friendly and helpful manner.
- Report guest complaints, concerns and suggestions to the supervisor.
- Be familiar with all unit services/features and local attractions/activities to respond to guests’ questions accurately.
- Maintain a positive and active role at the pool, even with working under potentially stressful conditions or working with difficult or injured guests.
- Maintain awareness of safety issues and report them immediately to the supervisor.
- Perform other duties as directed.
Benefits
- Comprehensive Health Coverage for qualifying employees – medical, dental, vision, life and disability insurance, plus access to an Employee Assistance Program (EAP) for additional support.
- HSAs, FSAs and more to help you manage healthcare costs.
- 401(k)-retirement plan, featuring a company match.
- Generous PTO.
- Free employee passes and discounts for your family.
- Complimentary golfing at our two championship golf courses.
- Exclusive Discounts on food, apparel and accessories.
- Flexible Scheduling.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
