Pool Host

Proper Hospitality Careers•Miami Beach, FL

3d•Onsite

About The Position

The Shelborne By Proper The Shelborne Miami Beach is an iconic Art Deco destination reimagined for a new generation. Rooted in Miami Beach history and energized by contemporary culture, the property is designed to be a social anchor for locals, travelers, hotel guests, and members alike. Our nightlife venues — including the Lobby Bar and the intimate Little Torch cocktail lounge — are intended to be lived-in, magnetic, and culturally relevant, not programmed from a distance. Art, fashion, wellness, and music are central to Miami’s cultural identity and core to The Shelborne’s point of view.

Requirements

High school diploma or equivalent required.
Previous experience in a customer service or hospitality role, particularly in a pool & beach environment, is preferred.
Familiarity with reservation systems, phone etiquette, and customer service standards.
Experience handling guest inquiries, managing waitlists, and working in a high-volume environment is a plus.
Excellent communication and interpersonal skills, with the ability to engage with guests and team members in a friendly and professional manner.
Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
Ability to maintain composure and professionalism during busy dining hours and high-stress situations.
Proficient in handling guest reservations, managing waitlists, and using reservation software or systems.

Responsibilities

Greet guests with a friendly, professional demeanor as they arrive at the pool area, ensuring they feel welcomed and valued.
Maintain a positive, helpful attitude and provide guests with information about the pool’s menu, specials, and wait times.
Assist with seating arrangements and ensure that they are comfortable.
Establish rapport with guests by remembering their preferences and special requests to enhance their dining experience.
Manage pool reservations via phone, email, or the reservation system, ensuring accurate booking details (e.g., guest count, special requests).
Monitor pool flow, balance seating arrangements, and ensure timely seating of guests, especially during peak hours.
Coordinate with the front-of-house and kitchen teams to ensure smooth guest transitions, seating, and timely service.
Communicate with the server team to ensure that they are informed of guest preferences, special requests, or any dietary restrictions.
Assist in managing guest flow during peak dining times to prevent bottlenecks and ensure all guests are seated promptly.
Answer phone calls and address guest inquiries regarding menu items, wait times, special events, and pool policies.
Monitor the pool area to ensure guests are enjoying their experience, and proactively address any guest concerns or needs.
Handle guest complaints or issues with professionalism, escalating to management if necessary, and ensuring the issue is resolved swiftly and satisfactorily.
Maintain a calm and composed demeanor, even during busy or high-pressure periods, ensuring a positive environment for both guests and staff.
Work closely with the server, bartender, and management teams to ensure smooth operations and guest satisfaction.
Assist in the training of new hosts, sharing best practices for guest service and operations.
Provide support during busy times by answering phones or helping guests with additional requests.