Host - Resort Pool (Part Time)

Terranea Resorts•Rancho Palos Verdes, CA

5d•$19

About The Position

In this position, you would be providing excellent customer service and assist in maintaining the appearance of the pool and surrounding areas. Must be detail oriented and able to work independently. Maintain the company image, vision statement, and Forbes standards.

Requirements

Energetic, enthusiastic and motivational individual
Must be able to speak, comprehend, and read English
Must have strong communication skills
Ability to implement and uphold service standards
Ability to work under variable temperature conditions (or extreme heat or cold).
Ability to interact with all associates and guests of the resort
Ability to work well in stressful, high-pressure situations
Must be able to stand or walk outside for long periods of time
High School diploma preferred
Must possess valid Food Handler’s card

Responsibilities

Warmly welcome guests and escort them to a lounge chair according to company standards.
Set Cabanas and lounge chairs according to service standards.
Introduce the guests’ server as they sit down.
Anticipate and address guests` service needs.
Check in with guests to ensure satisfaction with umbrellas, etc.
Maintain cleanliness of work areas, pool deck, and host stand throughout the day.
Ensure uniform and personal appearance are clean and professional.
Check the restroom and perimeter of the pool deck every 30 minutes to ensure cleanliness.
Thank guests with genuine appreciation.
Perform other reasonable job duties as requested by Supervisors.
Adhere to departmental policies and procedures
Know what sustainable initiatives Terranea is currently taking to adhere to the environment
Effectively communicate with peers, management, line and front of the house employees
Be responsible for the cleanliness of the immediate work area as well as the general property and perimeter
Subscribe to proper grooming, dress and uniform standards as set forth by Company policy
Be courteous to all guests and coworkers
Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Employee Handbook
Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately