Paradise/Saguaro Pool Concierge (Seasonal/Part-Time) - Arizona Biltmore
About The Position
This position is Seasonal/Part-Time. The Paradise Pool is our family friendly pool with an incredible triple 65 feet water slide, 15 indoor air-conditioned cabanas, and a swim up bar. The Saguaro Pool is our adult pool for 21+ serving as a refreshing oasis and chic gathering space. The contemporary yet tranquil setting has 8 private cabanas, 5 daybeds, and a bar. Both pools serve artfully crafted cocktails and a fresh eclectic cuisine. The Pool Concierge is responsible for providing exceptional service at every opportunity specifically while selling merchandise and communicating with every guest and each co-worker. Support the pool servers with the day-to-day service of food and beverage items at the main pool complex and perimeter pools. In addition, this position assists in maintaining the overall appearance and organization of the pool.
Requirements
- High school diploma or general education degree (GED)
- Previous customer service or hospitality experience
Responsibilities
- Greeting and checking in guests of Paradise/Saguaro Pools
- Answering all guest questions and requests in a prompt, courteous and friendly manner
- Making reservations and selling retail merchandise
- Set up all cabanas and concierge desk daily according to the standards set forth in training manual
- Actively partake in pool/cabana cleanliness and straightening of merchandise at opening and close of business daily
- Prepare cabana guests lists for the restaurant staff with accurate pricing name and guest rooms if any
- Answer phones, assist in taking special customer orders, and ring in sales
- Regularly tour and inspect perimeter areas of the pool area and straighten furniture and other fixtures while maintaining cleanliness as necessary
- Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others
- Know the correct action to take in the event of an emergency, and demonstrate this knowledge by acting appropriately in the event of an emergency
Benefits
- comprehensive health insurance
- retirement plans
- paid time off
- on-site wellness programs
- local discounts
- employee rates on hotel stays
- ongoing training and development opportunities
- Go Hilton travel benefits
- Pyramid's travel benefits
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
