Pool & Beach Server

Mauna Lani•Waimea, HI

1d•Onsite

About The Position

The Pool & Beach Server creates a personal connection for guests enjoying the beach, providing courteous and attentive service to achieve a high level of guest satisfaction. This is a casual position. The role includes welcoming guests, taking and delivering food and beverage orders, providing beach amenities, and helping create memorable guest experiences. The server maintains an organized beach area, monitors guest safety, processes payments, and works with kitchen staff and bartenders to provide timely, quality service while following food safety and hygiene standards.

Requirements

Serving experience in a similar environment.
High attention to detail.
Ability to remain calm under pressure in a fast-paced environment.
Organizational skills and sales ability.
Ability to multitask.
Strong oral and written communication skills.
High level of product knowledge.
Ability to maintain professional urgency and momentum.
TB Clearance and Food Handlers Certification required.

Responsibilities

Greet guests warmly and create a welcoming atmosphere at the beach club.
Take and deliver food and beverage orders accurately and efficiently.
Know menu items, including ingredients, preparation methods, and potential allergens.
Recommend food and beverage pairings.
Provide and set up towels, umbrellas, lounge chairs, and other beach amenities.
Assist guests in finding preferred seating locations on the beach or in the club area.
Deliver special amenities or surprise treats to create memorable guest experiences.
Maintain a clean and organized beach area, including disposing of trash and used items properly.
Monitor guest safety and report concerns to the appropriate supervisor.
Process payments accurately and handle cash and credit transactions.
Collaborate with kitchen staff and bartenders to ensure timely, quality service.
Follow food safety and hygiene standards.
Respond promptly to guest requests and resolve issues or complaints.
Participate in team meetings and training sessions to improve service quality.
Promote beach club events and activities to increase guest participation and satisfaction.