Pool Attendant

Pyramid Global Hospitality•Port Charlotte, FL

12h•Onsite

About The Position

Pool Attendants help ensure guest satisfaction with the pool experience by warmly welcoming guests, distributing towels, assisting with seating, responding to requests, and maintaining day pass and cabana reservations. The role also involves keeping the pool facility and deck presentable, clean, and stocked, while maintaining attentive, professional guest service. All duties must be performed in accordance with Sunseeker Resorts’ departmental and property policies, practices, and procedures.

Requirements

Must be at least 18 years old.
High school diploma, GED, or equivalent; high school seniors may provide a letter of recommendation.
At least one year of customer service experience.
Able to communicate effectively in English, both orally and in writing.
Detail-oriented, with high standards and the ability to work independently.
Able to work varied shifts, including weekends and holidays.
Able to work outdoors in hot, humid, and wet conditions.
Excellent customer service skills.
Able to function under pressure, manage multiple priorities, and meet deadlines.
Mature personal discretion and sound judgment.
Excellent organizational skills and attention to quality and detail.
Interpersonal skills to work effectively with staff and guests.
Professional appearance and demeanor.
Working knowledge of Microsoft Office.
Must be authorized to work in the United States; newly hired employees’ work eligibility is verified through E-Verify.
Candidates are subject to criminal background checks.

Nice To Haves

Combination of education and experience will be considered.

Responsibilities

Meet and greet guests promptly as they enter the pool area.
Check in pool guests and distribute wristbands and towels.
Assist guests with seating as needed.
Fulfill pool and cabana guest requests in a timely manner.
Keep pools presentable and in showroom condition.
Collect and replenish pool towels and monitor inventory to minimize loss.
Maintain pool deck equipment, including umbrellas, tables, and rafts.
Maintain and monitor day pass and cabana reservations.
Clean pool facilities, including furniture, tables, decks, pool tiles, walkways, and cabanas.
Remove trash and other items from the pool deck and restrooms.
Set up and break down the pool area, including stacking and straightening chairs and rolling towel bins.
Remain attentive to the pool environment to support guest enjoyment.
Answer guest questions about pool facilities and services and fulfill guest needs.
Work cooperatively with team members and contribute to a positive work environment.
Follow company customer service standards.
Maintain a professional appearance and demeanor.
Perform other job-related duties as requested.