Pool Attendant

Four Seasons Hotels and Resorts • Lanai City, HI

4d • Onsite

About The Position

The Four Seasons Resort Lāna’i is looking for a Pool Attendant who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

The Pool Attendant provides attentive, personalized poolside service by welcoming guests, assisting with seating arrangements, and delivering amenities such as towels, refreshments, sunscreen, and water service. This role accurately records and monitors guest preferences and details within service systems to support personalized experiences, while maintaining a clean, inviting environment and ensuring a seamless luxury guest experience through courteous and professional service.

Requirements

• Successful candidate must possess legal work authorization in United States
• Required by the Hawaii State Department of Health to obtain a Tuberculous (TB) clearance card
• Hawaii Food Handler's Card is required for this role
• Ability to stand for extended periods, lift up to 75lbs, and push/pull as needed during shifts
• Customer service–oriented professional with strong attention to detail, ability to stay organized and composed in high‑paced, high‑volume environments, and physical capability to transport towels, chairs, umbrellas, large towel bins, and soiled linens.

Nice To Haves

• Maui Liquor Card Preferred, but not required

Responsibilities

• Welcome guests and provide exceptional poolside service by offering facility orientation, assisting with seating arrangements, setting up chairs and amenities, delivering water service, and ensuring a personalized and memorable guest experience
• Anticipate and respond to guest needs by providing amenity services, assisting with umbrellas and seating comfort, offering menu recommendations, addressing inquiries and concerns, and recognizing returning guests to deliver personalized service
• Maintain the cleanliness, organization, and presentation of all pool areas through pre-opening inspections, setup and breakdown of seating and service areas, removal of used items, and transportation of towels, linens, and supplies
• Develop thorough knowledge of menus, ingredients, daily offerings, and resort services to confidently answer questions and enhance the guest experience
• Accurately enter and maintain guest information within reservation systems while supporting smooth daily pool operations and adherence to service standards

Benefits

• Hourly Rate: $22.59
• 100% Employer contributed Medical, Dental, and Vision benefits
• Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc) as well as Paid Time Off & Holiday Pay
• Inclusive and diverse employee engagement & recognition events all year-round
• Complimentary stays and exclusive discounts at Four Seasons Worldwide
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
• Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
• Comprehensive learning and development programs to help you master your craft
• Energizing Employee Culture where you are encouraged to be your true self!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed