Pool Attendant

Ko-Kwel Casino Resort Medford•Medford, OR

8d•Onsite

About The Position

At Ko-Kwel Casino Resort, we know the best experiences start with a warm welcome. Whether you're arriving for a relaxing getaway or clocking in for your shift. Here, hospitality is personal, teamwork is real, and people genuinely look out for one another. When you join our team, you're stepping into a workplace where you can learn, grow, and take pride in creating memorable moments across the entire property. We bring energy, heart, and professionalism to everything we do, by building not only unforgettable guest experiences, but a workplace we're proud to call our own. Be part of a team that's shaping one of the premier destinations for gaming and hospitality. A place where guests and team members alike feel right at home on Oregon's beautiful southern coast and beyond. This role helps keep our hotel and guest amenities clean, safe, and running smoothly. As a Pool Attendant, you help create a welcoming environment by maintaining the pool and fitness areas, delivering fresh linens, and keeping common spaces tidy. Your attention to detail and helpful attitude ensures every guest enjoys an exceptional stay. You're the behind-the-scenes team ember who helps our hospitality shine.

Requirements

A warm smile and genuine love for hospitality are essential.
Ability to work independently and stay organized in a fast-paced environment.
Ability to juggle multiple tasks in a fast-paced environment without losing focus.
Friendly and approachable attitude that helps guests (and the team) feel welcome and cared for every day.
Comfortable communicating clearly and positively with both guests and teammates.
Must pass and remain in compliance with Coquille Gaming Commission background check and drug free workplace policies.
Expect to spend your shift standing, walking, reaching, bending, and sometimes climbing stairs.
You'll lift, push, or carry loads up to 35 pounds regularly, and occasionally up to 50 pounds.
Balance and stamina are important, especially on busy nights or slippery floors.
Clear vision, good hearing, and calm focus under pressure help keep you and our Guests safe.
The ability to remain calm and make good decisions in busy or high-pressure situations.

Nice To Haves

High school diploma or GED preferred, but not required.
Previous hotel, hospitality, or housekeeping experience preferred.
A bonus if you can remember names, faces, and little details that make Guests feel special.

Responsibilities

Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.
Greet each Guest with a friendly smile, make eye contact, and set the stage for genuine hospitality.
Deliver excellent guest service by following the resort's service standards.
Communicate clearly and professionally with guests and teammates.
Keep guest areas (including hallways, the pool area, and fitness center) clean and presentable.
Assist with housekeeping support tasks such as restocking carts, shampooing carpets, and breaking down cardboard.
Restock and organize storage rooms, linen closets, and supply carts.
Monitor the pool area and enforce safety guidelines with a calm and helpful approach.
Provide guidance to guests on fitness equipment when needed.
Offer friendly gestures such as greetings, assistance, and support to create memorable guest experiences.
Jump in where needed to support the team and keep things running smoothly. (Other duties as assigned)