Pool Attendant

Garden of the Gods Resort and Club•Colorado Springs, CO

10d•Hybrid

About The Position

Performs the functions of a pool attendant and maintains the daily operations at the Recreation Center, Three Graces and Infinity Pools, consistent with the goals and directives of the Food & Beverage Managers. They will assist with the organization and execution of all pool set-up, upkeep, tear-down, member assistance, food service needs, cleanliness of the pools, pool decks, locker rooms, Three Graces bathrooms, and Recreation Center, always ensuring patron's safety and wellbeing, and assist pool events.

Requirements

Ability to interpret / extract information and / or perform arithmetic functions.
Good communication skills and patience.
High School enrollment, High School Diploma or GED.
Must have or be able to obtain CPR & First Aid Certificates.
Valid Driver's License
CPR Certification
Food Protection Manager Certification
Food Handler Certification
Alcohol Server/Seller Certification

Nice To Haves

Lifeguard and/or Water Safety preferred.

Responsibilities

Ensure the safety of all pool patrons, whether in or out of the pool, of all ages.
Assist with maintaining the Recreation Center Pool, Three Graces Pool, Infinity Pool, locker rooms, and Recreation Center in a clean, neat, and orderly fashion, including opening/closing, answering the phone, and checking members/guests both in and out, according to established procedures.
Keep both Recreation Center and Three Graces Pools and storage areas neat and in safe working order.
Set up pools with pool chair covers and rolled towels.
Replace pool chair covers and towels once each member and guest officially leaves.
Welcome, check in and escort members and guests to available seating.
Guide guests through food service offerings, times and coordinate assistance with servers/bartenders.
Move umbrellas, chairs, and tables for member and guest convenience.
Ensure neat and safe working areas at the Recreation Center Pool, Three Graces Pool and Infinity Pool to include daily cleaning, vacuuming/skimming the pool, scrubbing tiles, sweeping the pool deck, throwing away trash, and any other necessary tasks.
Help clear empty dishes, glasses and trash along the pool deck, and pool adjacent areas.
Assist in promoting and selling food/drink/merchandise available at the pools.
Check IDs at the Infinity Pool to ensure guests and members are 21 years old or older.
Communicate pool maintenance and equipment/supply needs with requisite departments and leadership in a prompt manner.
Help communicate to guests, pool closures related to cleaning, maintenance or inclement weather in a professional tone.
Dispose of all trash in F&B service areas and coordinate with housekeeping emptying of large trash bins and towel pick-up.
Deliver "I Am Proud" service standards and department-specific signature touch points.
Provide extraordinary service that is "Enriching by Nature."
Establish cross-departmental channels of communication among teammates that are consistent and complete.
Assist guests to seats, help guests with umbrellas and always anticipate the guest's needs.
Help with events held at the pools.
Embrace, embody, demonstrate, and encourage wellness through interactions, performance, and commitments.
Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
Be empowered to make things go right if they go wrong.
Give the guest/member a fond farewell.
Address feedback by utilizing the LEARN Model.
Demonstrate a professional appearance and demeanor.
Comply with company policies and procedures.
Observe and adhere to safety guidelines.
Perform other duties as assigned.
Interface positively with other departments, offering assistance when needed.
Display care in use of equipment and maintain an organized and professional work environment.