Pool Attendant (Full Time) (36221)
About The Position
Responsible for greeting guests in the pool and spa area, ensuring the entire area is clean and properly set up prior to opening. The role involves ensuring guest satisfaction throughout the day by conducting consistent walks through the pool area to maintain cleanliness and enforce all policies, rules, and regulations. This includes checking in guests to confirm their eligibility to use the facilities and monitoring the area to ensure only hotel guests, qualified members, and qualified spa guests are present. The position also requires maintaining safety and cleanliness levels and being cross-trained in spa and fitness duties.
Requirements
- High School Diploma or G.E.D. is required.
- Experience in dealing with the public is required.
- Must be literate and fluent in English.
- Must have good service skills.
- Must be able to lift up to 50 pounds and bend, pull and carry stock to the various perspective locations.
- Must be able to use hand motions when cleaning and wiping lounge chairs, tables and chairs.
- Must be able to listen and respond to visual and aural cues.
- Must be able to read, write, speak and understand English.
- Must be able to tolerate areas containing secondhand smoke, high noise levels and bright lights.
- Must be able to work in extreme heat and direct sunlight for long periods of time.
Nice To Haves
- CPR training preferred.
- Ability to swim preferred.
Responsibilities
- Inspire and maintain exceptional guest service.
- Maintain a neat and clean work area, including arranging pool furniture, picking up used towels, and cleaning the pool area.
- Enforce all policies, procedures, rules, and regulations while maintaining exceptional customer service.
- Maintain a safe and clean facility.
- Keep a professional appearance, behavior, decorum, and attitude at all times.
- Refrain from discussing business or personal information with guests.
- Refrain from discussing personal information with team members, especially in guest areas of the spa.
- Maintain strict confidentiality at all times.
- Perform other duties as requested by Activities Manager and Director or as needed.
- Comply with all company policies and procedures.
- Provide excellent guest service to both guest and internal clients.
- Adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
