Pool Admissions Staff

DEKALB PARK DISTRICT IL • DeKalb, IL

1d • $15 - $17 • Onsite

About The Position

Provides excellent customer service while welcoming patrons to the aquatic facility by processing admissions, handling transactions, answering questions, and performing essential job duties and responsibilities.

Requirements

• Must be 16 years of age or older; preference given to individuals 18 years of age or older.
• Previous experience in customer service preferred.
• Ability to provide excellent customer service.
• Ability to operate cash registers and point-of-sale systems accurately.
• Ability to handle cash and reconcile daily receipts.
• Ability to communicate effectively with patrons, staff, and supervisors.
• Well organized and strong ability to work independently as well as with others.
• Ability to follow directions and give clear instructions.
• Ability to work evenings, weekends, and holidays as needed.
• Ability to work collaboratively in a team environment.
• Ability to handle negative feedback from patrons.
• Ability to portray a professional image of the District.
• Possess and maintain CPR, AED, and First Aid certification or obtain within an established timeframe.

Responsibilities

• Greets patrons in a friendly and professional manner.
• Processes daily admissions, memberships, passes, and other point-of sale transactions using district software systems.
• Accurately handles cash, credit card, and other payment transactions.
• Balances cash drawer and completes daily financial reports as assigned.
• Answers patron questions regarding admissions, facility policies, programs, schedules, and aquatic facility rules.
• Complete incident/accident reports as required.
• Maintains a working knowledge of all Park District policies, aquatic facility rules, and admission procedures.
• Monitors cleanliness and organization of admissions area, including equipment and storage areas.
• Monitors admission gate and controls facility access including conducting bag checks.
• Reports equipment malfunctions, facility concerns, and patron issues to supervisor.
• Promptly reports any work-related or patron injuries to supervisor.
• Uses good safety awareness and judgement; corrects unsafe conditions and/or reports them to supervisor.
• Manages difficult or emotional customer situations; respond to requests for service and assistance.
• Participate in required district training programs.
• Assist with special events and facility rentals.
• Perform custodial duties as necessary.
• Provide backup to related positions when possible.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed