Policy Specialist

Manulife•Waterloo, ON

1d•CA$42,525 - CA$70,875•Hybrid

About The Position

Are you looking for unlimited opportunities to develop and succeed? Here at Manulife, we are a leading Canada-based financial services group, that is helping people achieve their dreams and aspirations, by putting customers’ needs first and providing them with the right solutions. When joining Manulife, you’re starting an exciting journey that can take your career anywhere you want it to go. Collaborating with great colleagues in an inclusive and supportive environment, you’ll take on new challenges and make a difference. If you are looking for unlimited opportunities to develop and success, a flexible and supportive environment, work from home possibilities based on performance and being a part of a dynamic work culture, where taking care of one another is a must, we'd like to meet you!

Requirements

Excellent verbal and written communication skills
Keen attention to detail with strong analytical abilities
Previous experience in the customer service industry

Nice To Haves

Post‑secondary education or equivalent work experience
Knowledge of Liberty Health (LH) systems is considered an asset
Experience with Health and Dental products is a strong asset
High aptitude to learn and apply information quickly
Strong interpersonal and collaboration skills
Ability to work efficiently in a fast‑paced, evolving environment while maintaining professionalism
Customer‑centric mindset with a proactive, “go‑above‑and‑beyond” approach

Responsibilities

Handle sensitive issues in order to ensure customer satisfaction
Provide detailed oral and written communication to business areas regarding inquiry resolutions
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Meet personal/team qualitative and efficiency targets
Apply premium payments and deposits to policies
Facilitate changes in payment mode, banking details, and pre-authorized checking
Process wire, refund, suspense clearing, premium offset and chargeback
In charge of responding to general billing and policy change inquiries
Conduct research and histories