Policy Service Administrator

iA Financial Group•Toronto, ON

8d•Hybrid

About The Position

The primary focus of the Policy Service Administrator is to ensure service levels to advisors are maintained and servicing all inforce life insurance policies, including the processing of all changes submitted by an advisor. PPI is pleased to provide employees with the flexibility of a hybrid work environment. This role is eligible for working from home up to 3 days per week.

Requirements

A minimum of 2 years' experience in the insurance industry with an emphasis on policy service processes
Knowledge of life insurance terminology and products preferred
Superior organizational and time management skills with proven ability to handle high volumes of work and tight deadlines
Proven accuracy, attention to detail and data entry skills
Excellent written and verbal communication skills
Strong interpersonal skills with a demonstrated ability to develop and maintain relationships and work within a team environment
Ability to represent self, office and organization in a professional, positive manner at all times
Ability to handle sensitive and confidential information in a professional manner
Knowledge of WealthServ, Microsoft Office programs; Outlook, Word, Excel and PowerPoint in particular

Nice To Haves

Industry designation(s) (FLMI, ACS, AIAA) desirable
Bilingualism in English and French considered an asset

Responsibilities

Assume ownership of assigned files, including recognizing any urgencies and assisting in the resolution of problems that may prevent a file from moving through the process as quickly as possible and understanding the downstream impact on reporting and commissions.
Anticipate the needs of advisors and follow established processes for informing advisors of important details related to policy changes.
Act as the key resource and contact for all insurance carriers with respect to in force policies.
Responsible for relating information from insurance carriers to the servicing advisor.
Ensure PPI service standards are maintained by ensuring all changes to existing policies are accurate, processed in a compliant and timely manner, submitted to the appropriate carrier and recorded in WealthServ as per PPI guidelines.
Respond to inquiries from servicing advisors and insurance carriers.
Ensure that servicing advisors are updated regularly on current status.
Follow up on all outstanding requirements for policy changes.
Follow up with insurance carriers as needed to ensure the requested changes are processed in a timely manner.
Additional responsibilities, duties and special projects as identified.
Engage in actions that encourage, reflect and align with PPI’s ESG (Environmental, Social and Governance) commitments to our Advisors, their clients and our employees.