Policy Processing Representative- Spanish Speaking

American Freedom Insurance • Mount Prospect, IL

1d • Onsite

About The Position

American Freedom Insurance Company (AFIC) is seeking a Policy Processing Representative who enjoys helping people and solving problems. This role is crucial as the first point of contact for customers, ensuring they receive outstanding support. AFIC is an "A+" Superior-rated company by A.M. Best, committed to delivering industry-leading customer service in the nonstandard auto insurance market. This position offers a dynamic work environment where teamwork, growth, and exceptional customer care are highly valued.

Requirements

• Bilingual (Spanish-English)
• Fluent in Spanish and English
• Strong attendance record and dependability
• Detail-oriented with clerical and data entry skills
• Excellent communication and phone etiquette
• Comfortable multi-tasking in a fast-paced environment
• Proficient PC skills with a typing speed of at least 30 WPM

Nice To Haves

• Degree Highly preferred
• Insurance Industry experience preferred
• Customer service, call center, or collections experience preferred

Responsibilities

• Answer Calls & Assist Customers: Handle inquiries from agents and policyholders with professionalism and care, including payment processing, policy changes, and eChats
• Data Entry: Accurately gather, process, and enter customer and agent information into our systems
• Deliver Exceptional Service: Uphold AFIC’s commitment to quality, leaving every customer with a positive experience

Benefits

• Competitive Salary
• 401K with up to a 6% company match
• Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans
• Dental and vision coverage
• Access to telemedicine services
• Over 12 consecutive years of profitable growth, confirmed by A+ Superior rating by A.M. Best
• Monday-Friday, 8 am-5 pm CST plus rotating Saturdays
• At Least 6 Paid Holidays
• PTO that can be used for vacation, personal, or sick time
• Separate personal days for sickness, family needs, appointments or personal matters
• We celebrate work milestones to show appreciation for your contributions
• Paid training
• State licensing reimbursement
• Opportunities for advancement
• Inclusive holiday events
• Employee referral bonuses
• Virtual team meetings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed