Policy Coordinator (8947)

Terros Health•Phoenix, AZ

7d•Hybrid

About The Position

Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion, and empowerment. We engage people in whole person health through an integrated care delivery system, thus establishing a medical home for our patients. In caring for the whole person, we focus on overall wellness through physical health, mental health and substance use care. Our mission is to provide extraordinary care by empowered people through exceptional outcomes. The Policy Coordinator plays a key role in developing, maintaining, and implementing organizational policies and procedures. This position ensures that all policies are aligned with regulatory standards, internal goals, and best practices. The coordinator works cross-functionally to support compliance, operational efficiency, and strategic initiatives. This position reports to the General Counsel. HOPE ~ HEALTH ~ HEALING "Full Time - Hybrid Schedule"

Requirements

Bachelor’s degree in Public Administration, Business, Healthcare Management, or related field, or equivalent work experience.
2+ years of experience in policy development, compliance, or documentation management
Strong writing, editing, and organizational skills
Familiarity with regulatory frameworks (e.g., CARF, HRSA, OSHA, CMS)
Ability to manage multiple projects and deadlines
Proficiency in Microsoft Office and document management systems
Advanced Microsoft office skills – to include Excel, Word, PowerPoint
Excellent interpersonal and communication skills
Self-driven and able to plan and execute independently and with minimal oversight and instruction
Must pass background check, TB test and other pre-employment screening

Nice To Haves

May be 18 years or age and with less than two years’ driving experience or no driving experience.

Responsibilities

Draft, revise, and format policies and procedures in collaboration with department leads.
Ensure consistent voice, tone, and format for all policies and procedures.
Implement and maintain a centralized repository of current policies and ensure version control.
Monitor changes in regulations and standards (e.g., HRSA, CARF, HIPAA) and update policies accordingly.
Coordinate policy review cycles and facilitate stakeholder feedback.
Support audits and compliance reviews by providing documentation and policy interpretation as needed.
Assist in preparing policy-related communications, memos, and reports for leadership, including policy timeliness monitoring.
May assist with tracking policy implementation progress and report on compliance metrics.
May develop training materials and assist in staff education on new or updated policies.
May serve as liaison to assist departments and leaders in ensuring consistent policy application.
Provide support with program descriptions and annual plans as needed.
Assist with managing contracts outlook inbox.
Assist with processing requests regarding contracts, including inputting documents and data, into contracts management system.
Participate in staff meetings, trainings and other activities as required.
Performs other duties as required and special projects as assigned.

Benefits

Multiple medical plan options, including a no-premium plan for employees and their families
Multiple dental plan options, including orthodontic coverage
Vision insurance
Group life and disability insurance
Pet insurance
401(k) plan with company match
Interest-free medical line of credit
Financial education, planning, and support resources
Monetary company contribution toward eligible benefits
Bilingual pay differential
Generous Paid Time Off (PTO) – 3 weeks off in the first year
Paid Sick Time
10 paid holidays annually
Comprehensive wellness program featuring wellness challenges, activities, and prizes
Employee Assistance Program (EAP) available to employees and their family members
Trip Reduction Program
Ongoing professional growth and career development opportunities, including: Scholarships, Clinical supervision, Continuing Education Units (CEUs), Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)
Access to the Working Advantage® Employee Discount Program, with savings on: Gym memberships, Car rentals, Flights, hotels, movie tickets, and more