Policy and Procedure Technical Writer - Associate

The Policy and Procedure Technical Writer at iCapital will be responsible for researching, developing, implementing, managing, and maintaining the company's policy and procedural library. They will collaborate with key stakeholders to create new policies and procedures, as well as enhance existing documentation. The individual in this role will also ensure that the documents comply with industry standards and company policies, and will be responsible for organizing and maintaining the documents in a document management system. Strong communication, organizational, and writing skills are essential for this position.

• Analyze business processes across the company to determine documentation requirements.
• Gather information through research, SME interviews, source documents, and review of existing documentation.
• Participate in projects to assist with policy and procedure documentation needs and assess best methods for communication and presentation to senior management.
• Write various types of documentation, such as policies, operational procedures, manuals, job aids, forms, and reference guides.
• Create documents that comply with company adopted policy and industry frameworks and standards.
• Produce documentation for electronic or hard copy publication.
• Organize, publish, and maintain documents in SharePoint (or similar document management systems) in such a way that information is easily accessible.
• Maintain and actively track policy and procedure exceptions and partner with SMEs to determine and document mitigating controls and processes.
• Perform regular assessments on the effectiveness of the policies and procedures produced.
• Manage regular reviews with SMEs to maintain accuracy and completeness of documents.
• Update, edit, and improve existing documents based on company adopted policy and industry frameworks and standards.

• Proven track record of successfully working with diverse stakeholders including internal and external stakeholders, executives, human resources, information security, corporate technology, legal, communications, sales, etc.
• 3+ years of relevant full-time technical or business writing work experience
• Prior tech industry, financial services, or FinTech experience is a plus
• Bachelor’s degree within English, Journalism, Technical Writing, or similar major
• Strong interviewing and listening skills
• Excellent organizational, written, and verbal communication skills
• Excellent interpersonal skills to foster long-term relationships
• Able to manage time and perform comfortably in a fast-paced, deadline-oriented work environment
• Strong ability to write clearly and concisely

• Base salary range of $90,000 to $120,000
• Compensation package including salary, equity, and annual performance bonus
• Comprehensive benefits package
• Employer matched retirement plan
• Generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling
• Parental leave
• Unlimited paid time off (PTO)
• Flexibility to work in the office three or four days
• Equal Employment Opportunity and Affirmative Action employer