Policy and Performance Analyst

City of Santa Monica•Santa Monica, CA

1d•Hybrid

About The Position

Performs detailed analytical work that involves directing or participating in gathering information, making statistical analyses, studying special operational and/or programmatic problems, and developing improved systems and procedures, which lower operating costs or increase efficiency. Analyzes, evaluates and establishes metrics for programs, processes, and delivery methods. Conducts project research, compiles performance metrics, makes recommendations, and presents findings. Develops and implements strategies to connect underserved community members to departmental/community programs and resources. This recruitment will be used to fill other vacancies that occur during the next twelve months unless the list is exhausted prior.

Requirements

Knowledge of principles and practices of public administration
Knowledge of community engagement techniques
Knowledge of quantitative and management analysis techniques
Knowledge of research techniques
Knowledge of principles of report writing
Knowledge of principles of program planning, monitoring, implementation and evaluation
Knowledge of applicable federal, state, and local laws and regulations
Knowledge of principles of budget preparation and administration
Knowledge of basic principles of staff supervision and training
Knowledge of effective leadership, management, and coordination techniques
Knowledge of effective customer service techniques
Ability to supervise and train staff
Ability to analyze and solve administrative problems
Ability to research and interpret complex technical information
Ability to read and comprehend financial information
Ability to communicate effectively, both orally and in writing
Ability to act as a resource for departmental concerns
Ability to keep abreast of current developments in area(s) of specialty
Ability to maintain accurate records
Ability to prepare and present effective presentations
Ability to establish and maintain effective and cooperative working relationships with City employees and a wide variety of individuals, agencies, boards, commissions, community organizations and the general public
Ability to work with persons from diverse social, cultural, and economic backgrounds as well as a variety of work styles, personalities, and approaches
Ability to provide effective customer service
Skill in using a personal computer and applicable software applications
Skill in effective written and verbal communications
Skill in working effectively with persons from diverse social, cultural and economic backgrounds
Possession of a valid Class C driver license or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Nice To Haves

Bilingual Spanish/English skill may be required for select positions
Experience with internal and external stakeholder engagement, establishment of service-level delivery metrics, coordination of policy-development projects, and preparation of written reports for oral presentations to elected bodies is desirable.

Responsibilities

Coordinates program analysis and policy-development for department or division operations.
Consults with internal and external experts and stakeholders in the development and implementation of programs and policy development projects.
Interprets, evaluates, and applies policies, procedures, and regulations.
May revise, modify or develop policies and procedures to improve efficiencies or respond to community needs.
Keeps abreast of changes in relevant regulations and laws in area of responsibility.
Evaluates interdepartmental programs and processes that would improve service-level delivery and information available to the public.
Researches and evaluates operational programs and initiatives for a department or division; conducts detailed statistical studies and completes reports as necessary.
Makes recommendations regarding program, project and policy efficiencies and financially viable courses of action supporting the fiscal goals of a City department or division.
Develops, plans, and implements new or revised public information programs to improve the delivery of information and services to the public.
Conducts quantitative and qualitative analyses, establishes metrics, and prepares reports with recommendations for courses of action to improve service-level delivery.
Advises community members regarding the availability of programs and services, including eligibility criteria and application processes.
Handles sensitive community/participant complaints and responds to inquiries.
Provides analytical data for the development of both outward-facing and internal written, web, and social-media-based materials.
Prepares recommendations for managers and department directors.
Prepares written reports and delivers oral presentations to boards, commissions, City Council, and City leadership.
Trains, supervises, assigns and evaluates the work of clerical support, as assigned.
Performs other duties, as assigned.