Policy and Partnership Associate, Operations Specialist II (NCS) - Mayor's Office of Homeless Services

Baltimore City•Baltimore, MD

11d•$68,702 - $110,023•Onsite

About The Position

The Mayor's Office of Homeless Services (MOHS) is the designated lead agency for the Continuum of Care (CoC) and works to implement federal, state, and local policy and best practices in addition to administering and monitoring homeless services grants. MOHS administers approximately $80 million annually for programs that include street outreach, emergency shelter, transitional housing, rapid rehousing, permanent supportive housing, Housing Opportunities for Persons with AIDS (HOPWA), meal programs, and eviction prevention. Each year, through a network of partner providers, the homeless services program delivers housing and supportive services to over 25,000 individuals and families. The Mayor’s Office of Homeless Services seeks an experienced individual who is adept at leveraging analytical skills to identify trends, develop strategic recommendations, and enhance program effectiveness. The individual must be committed to fostering stakeholder collaboration and delivering high-quality customer service, with a focus on achieving organizational goals and promoting accountability. The individual must possess strong leadership and problem-solving skills and be experienced and knowledgeable about Federal and State grants, regulations, processes; and the CoC; and best practices for housing and homelessness policy. This position will play a critical role in providing support to the Continuum of Care (CoC) team that is responsible for coordinating services for people experiencing homelessness. The MOHS CoC and Planning Division supports strategic planning, policy development, and regulatory compliance within the CoC. This position will primarily collaborate with agency staff and community partners to complete applications for submission to funding sources; coordinate the development and writing of grant proposals, among other key functions. The incumbent will report directly to the Chief of Policy and Partnership.

Requirements

A bachelor’s degree in public policy, Business Administration, Public Administration, Management, Social Work or related field from an accredited college or university
Three (3) years’ experience in the human services and / or related field; or an equivalent combination of education and experience is required.
Thorough knowledge of reference and research methods and techniques in collecting, compiling, and organizing data.
Thorough knowledge of moderately complex analytical principles and techniques.
Knowledge of methods and procedures for the collection or organization, interpretation, and presentation of policies.
Excellent oral and written communication skills, including preparation of reports, memos, and letters; ability to present information clearly and concisely to various audiences; policy research and analysis; and maintenance of confidentiality/handling of sensitive conversations; ability to present recommendations clearly and concisely
Demonstrated ability to explain an agency’s purpose, programs, and operations.
Extensive knowledge and experience of Federal and State homeless grants management, including grant rules and regulations.
Self-starter who can work independently with minimal supervision and possesses strong organizational, strategic planning, and project management skills.
Ability to interpret and apply a variety of laws, rules, regulations, standards, and procedures.
Ability to coordinate, plan, and organize the activities of various organizational units.
Ability to establish and maintain effective working relationships with City officials, State and Federal officials, department managers, staff, community partners, regulatory agencies, business groups, residents, Boards, and related public groups.
Ability to prioritize multiple tasks.
Excellent communication, writing, and computer literacy skills required; an active listener and supportive team builder with strong interpersonal and communication skills; competent working with Microsoft Office® and communication via e-mail and other social media platforms.

Responsibilities

Serves as the primary point of contact with the Continuum of Care (CoC)
Provides intensive support and information as needed for other committees and work groups of the CoC, such as workgroups that manage CoC governance, policies and procedures, and emergency shelters.
Conducts analysis of available data and best practices to create reports and recommendations for the CoC and MOHS
Organizes materials and develops agenda items for quarterly CoC membership and Board meetings, including tracking follow-up items and ensuring documentation is properly conducted.
Organize the annual Point-in-Time Count (PIT), which gathers over 200 volunteers over two days to conduct outreach to people experiencing homelessness in January of each year.
Supports the development and updating of CoC and MOHS policies and procedures in coordination with key partners and the CoC, such as drafting policy, requesting and gathering feedback, and routing through the appropriate channels
Facilitates trainings and meetings on MOHS and CoC policies and procedures
Analyze and write reports and memos on performance of homelessness response system
Conducts policy analysis and provides recommendations on local, state, and federal policies that impact people experiencing homelessness.
Perform other related duties.