Policy & Advocacy Coordinator

NATIONAL ALLIANCE FOR CARE AT HOME•Alexandria, VA

14h•$24 - $29•Hybrid

About The Position

The National Alliance for Care at Home (Alliance) is the leading authority in transforming care in the home. As a national trade association, we represent providers of home care, home health, hospice, palliative care, and other services delivered where people want them most—at home. We are an inclusive thought leader, advocate, educator, and convener, serving as a unified voice for providers and the individuals they care for across all stages of life. Reporting directly to the Vice President, Policy & Legislative Affairs, the Policy & Advocacy Coordinator is a key member of the Policy, Quality, Regulatory, and Compliance (PQRC) team. This role supports the effective execution of cross-functional business initiatives across the team. This role coordinates workflows, tracks deliverables, supports process improvements, prepares materials, and helps ensure the department has the information, tools, and follow-through needed to meet organizational priorities. The ideal candidate is highly organized, technologically proficient, solution-oriented, and able to manage multiple priorities in a fast-paced, collaborative environment.

Requirements

BA/BS or relevant experience and high school diploma.
Familiarity with or interest in health care policy, home care/aging services, and/or the legislative and regulatory process. Demonstrated knowledge of healthcare legislation and regulations preferred.
1-3 years of prior administrative, front desk, or office coordinator experience preferred.
Strong written and verbal communication skills.
Proven prioritization and problem-solving capabilities.
Professional, polished demeanor with a positive, service-oriented attitude.
Highly organized with strong attention to detail and ability to manage multiple priorities.
Tech-savvy, with intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Visio.
Ability to handle sensitive and confidential information (draft legislative positions, coalition strategy, member advocacy data) with discretion.
Reliable, punctual, and comfortable working in-person at the front desk on a set schedule.
Excellent written and verbal communication skills, with a strong ability to craft professional emails, and stakeholder-facing correspondence.
Customer service mindset and an ability to build and maintain positive relationships.
Strong organizational and project management skills; Highly organized and detail-oriented, with the ability to juggle multiple priorities and deadlines.
Demonstrated ability to track deliverables, logistics, and support project management across departments.
Ability to identify issues or discrepancies, follow established procedures for resolution, and escalate complex problems to a supervisor when necessary.
Ability to complete assigned tasks with minimal supervision and work effectively as part of a team.
Must be reliable and trustworthy.
Ability to work from the assigned office three (3) days a week on a regular basis, subject to change based on the needs of the business.

Nice To Haves

Demonstrated knowledge of healthcare legislation and regulations preferred.

Responsibilities

Coordinate projects, workflows, and deliverables that support organizational priorities across Public Policy, Regulatory Affairs, Government Relations, and Quality & Compliance.
Draft and format responses to inquiries via email and re:Members as directed by the VP of Policy and Legislative Affairs, and General Operations.
Develop and organize meeting materials, project summaries, process documents, presentations, and follow-up action items.
Coordinate meetings, timelines, project milestones, and follow-up activities for the PQRC team and general operations.
Prepare clear internal communications, status updates, workflow summaries, and operational briefings to support cross-functional alignment.
Create, maintain, and refine operational tools and materials using Microsoft Excel, Word, Visio, and PowerPoint, including tracking spreadsheets, formatted documents, process maps, dashboards, and presentations.
Provide office coordination support, including visitor coordination, front desk coverage, mail distribution, deliveries, and related operational needs as required to support business operations. This role is responsible for front desk coverage 3 days a week in the office.
Support a professional and responsive office environment for visitors, staff, vendors, and cross-functional partners.
Coordinate incoming mail, deliveries, and office materials to ensure timely routing and follow-through.
Support accurate capture, routing, and documentation of materials requiring entry into internal systems.
Coordinate office logistics and operational requests in partnership with Facilities and appropriate department contacts.
Serve as the point of contact for shredding services and coordinate related pickups.
Serve as the primary liaison with building management staff on office-related needs.
Coordinate meeting logistics, meals, vendor scheduling, and facilities-related support for cross-functional initiatives and operational activities as needed.